Sr. Customer Success Manager - Northeast

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Requirements:

• Passionate about impacting acute and long-term post-acute care markets.
• Experience in a customer-facing role within a SaaS/tech company.
• Background in Healthcare Sales/Account Management/Customer Success, particularly in senior living.
• Track record of sustaining and growing complex relationships.
• Proficient communication and presentation skills.
• Ability to work independently in a remote setting.
• Expertise in data analysis with interpretation skills.
• Bachelor's degree in a relevant field or equivalent experience.
• Self-starter with a positive attitude and strong leadership abilities.
• Experience with CRM tools like Salesforce and/or Gainsight.

Responsibilities:

• Build and expand client relationships at various levels.
• Understand market segments and contribute to cross-functional initiatives.
• Develop joint customer success plans aligned with customer goals.
• Facilitate Executive Business Reviews to align desired outcomes.
• Act as a Trusted Advisor for strategic guidance and value.
• Coordinate with internal teams for expansion and retention.
• Identify sales opportunities alongside Account Executives.
• Manage customer expectations and develop Save plans for at-risk accounts.
• Onboard and mentor new team members.