Senior Retail Customer Success Manager

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Requirements:

• Proven retail experience in brick & mortar grocery, supermarket, or big box.
• Bachelor's degree or equivalent work experience.
• Excellent communication, interpersonal, and listening skills.
• Effective change management skills.
• Willing and able to travel weekly to pilot sites.
• Strategic thinking skills with high intellectual curiosity.
• Startup mindset and work ethic.

Responsibilities:

• Demonstrate measurable ROI to the customer.
• Act as a strategic advisor to help define, implement, and adopt best practices.
• Quantify improvements to current store operations enabled by automation solutions.
• Monitor and analyze store performance to make proactive recommendations.
• Translate pilot results into a wider rollout of solutions.
• Drive change management and provide exceptional onboarding experience.
• Address barriers and prioritize enhancement requests to shape product roadmap.
• Strengthen customer engagement by traveling to stores within territory.