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Customer Success Manager - Agency

Posted 2024-11-20

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💎 Seniority level: Manager, 5+ years

📍 Location: US, PST, EST

🔍 Industry: E-commerce

🏢 Company: Jungle Scout

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisMicrosoft Power BISalesforceAmplitude AnalyticsData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • 5+ years of experience in customer success, account management, or a similar role at an Advertising Agency.
  • Expertise in areas like Amazon, advertising, e-commerce, or Walmart.
  • Strong focus on delivering value and positive experiences for clients.
  • Analytical thinking to assess client data and feedback.
  • Ability to build long-term client relationships.
  • Proactive problem-solving skills.
  • Excellent communication and collaboration skills.
  • Efficient time management for handling multiple client accounts.
Responsibilities:
  • Act as the primary point of contact for customer inquiries and resolve issues effectively.
  • Engage proactively with customers to ensure timely renewals and mitigate risks of non-renewal.
  • Analyze customer usage patterns to identify upsell opportunities.
  • Guide new customers through the onboarding process and conduct training sessions.
  • Track engagement metrics and prepare reports to measure success.
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