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Customer Success Manager, SMB

Posted 2024-11-21

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💎 Seniority level: Manager, Minimum 1 year

📍 Location: US and Canada

💸 Salary: 63000 - 85000 USD per year

🔍 Industry: Cybersecurity

🗣️ Languages: English

⏳ Experience: Minimum 1 year

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Minimum 1 year experience in a Customer Success role servicing customers at scale.
  • Strong communication skills over multiple platforms.
  • Experience guiding customers and translating technical terms.
  • Ability to synthesize and log findings accurately.
  • Passion for helping businesses be more productive with software.
Responsibilities:
  • Guide Teams and Business customers through established best practices.
  • Act as a customer champion to increase awareness of customer needs.
  • Support customer retention and drive adoption goals through proactive engagement.
  • Manage data and activity of customers in coordination with Onboarding and Account management teams.
  • Engage with customers during the annual renewal process to ensure satisfaction.
  • Identify cross-sell/upsell opportunities and involve customers in advocacy initiatives.
  • Contribute to team success through performance metrics.
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