Customer Success Manager

Posted 2024-08-23

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💎 Seniority level: Manager, Minimum 3 years

📍 Location: United States

💸 Salary: 85000 - 105000 USD per year

🔍 Industry: Translation and localization

🏢 Company: Smartling

🗣️ Languages: English

⏳ Experience: Minimum 3 years

🪄 Skills: LeadershipProject ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationC (Programming language)

Requirements:

Minimum 3 years in a B2B customer success/client services/account management role.
Knowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise customers.
Ability to manage multiple customer relationships and stay organized.
Experience managing contract renewals and up-sells.
Proven ability to network across various functions in a global organization.
Aptitude for communicating technical concepts effectively.
Business acumen and experience in leading customer presentations.
Bachelor’s degree or equivalent work experience.
Home office setup conducive for remote work.

Responsibilities:

Take a leading role in onboarding customers to Smartling to meet their success goals.
Provide training and education during onboarding and coordinate with team members.
Develop a communication cadence with customers regarding product updates and their global content needs.
Oversee implementation of localization best practices to drive customer value.
Develop an account planning strategy for retention and growth.
Establish trusted advisor relationships with stakeholders to align on business strategies.
Manage contract renewals and assist in expanding the use of Smartling.
Lead business review meetings to showcase the value of Smartling solutions.

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