Senior Customer Success Manager

Posted 2024-08-19

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💎 Seniority level: Senior, 5-10 years

📍 Location: United States

💸 Salary: 100000 - 140000 USD per year

🔍 Industry: Manufacturing and Robotics Automation

🏢 Company: Formic

🗣️ Languages: English

⏳ Experience: 5-10 years

🪄 Skills: LeadershipCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsCollaborationC (Programming language)

Requirements:

5-10 years of experience in an operational leadership role in a manufacturing or production environment.
3+ years of experience with installation, operation, optimization, and maintenance of six-axis robotic automation.
Experience with robotic platforms such as Fanuc, Kuka, Yaskawa, ABB, Universal Robots preferred.
Strong understanding of process engineering and machine state information.
Experience diagnosing and resolving issues in automated manufacturing processes.
Outstanding communication and stakeholder management skills, able to collaborate across functions.
Willingness to travel ~50% of the time to customer sites in the US.

Responsibilities:

Serve as the primary consultative partner and point of contact for customers, building strong relationships.
Oversee regular communication and site visits to assess customer satisfaction with automation systems.
Monitor customer health and engagement using diagnostic tools and strategic communication.
Collaborate with Sales, Deployment, and Monitoring & Maintenance Teams to guide customers through onboarding.
Identify growth opportunities for existing accounts to expand product and service usage.
Leverage customer business understanding to provide feedback for product and service enhancements.

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Senior Customer Success Manager

Requirements:

Responsibilities:

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