(Senior) Customer Success Manager - US (m/f/d)

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Requirements:

• Experience working for companies in the market research industry.
• Several years of experience leading and executing quantitative market research.
• A proven track record managing and growing large insights accounts.
• Comfortable playing a lead role in key strategic business planning discussions.
• Motivated to manage account financials and deliver revenue and margin growth.
• Excited to be part of a fun, passionate and caring team.

Responsibilities:

• Serve as the primary point of contact for key US accounts.
• Build and maintain strong relationships with key stakeholders within the clients' organizations.
• Understand the clients' business goals and objectives and work to align our services with them.
• Proactively identify opportunities for account expansion and value-add services.
• Monitor customer health, usage patterns, and satisfaction levels.
• Collaborate with the Product team to provide customer feedback and help shape product enhancements.