Senior Customer Success Manager, Strategic

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Requirements:

• 2-3 years experience leading high value client projects or solving complex problems.
• A passion for energetic and fast-paced environments.
• Proven self-learner who thrives in initiatives.
• Demonstrated ability to quickly learn and adapt to new technologies.
• Excellent communicator able to formulate digestible solutions.

Responsibilities:

• Nurture, expand and retain strategic customer base spending over $15,000 annually.
• Understand clients' business and marketing goals, assisting in full system adoption.
• Develop customized strategic plans and monitor client progress.
• Conduct outreach focusing on adoption, retention, or revenue drivers.
• Provide personalized recommendations for product value.
• Achieve ARR retention and revenue goals while ensuring account utilization.
• Document and resolve client action items promptly.
• Demonstrate expertise in learning new solutions and consulting.
• Deepen knowledge of digital marketing best practices and consultative selling.
• Collaborate with other teams for feedback and workflow optimization.