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Customer Support

Posted 15 days agoViewed

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💎 Seniority level: Entry, At least 1 year

📍 Location: Texas, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia

💸 Salary: 50000.0 - 60000.0 USD per year

🔍 Industry: Business management platform

🏢 Company: Connecteam👥 101-250💰 $120,000,000 Series C almost 3 years agoComputerVirtual WorkforceSaaSSoftware

🗣️ Languages: English

⏳ Experience: At least 1 year

🪄 Skills: Time ManagementWritten communicationProblem-solving skillsEmpathyVerbal communicationTroubleshootingClient relationship managementTechnical supportCustomer support

Requirements:
  • At least 1 year of experience in a customer support role or client facing environment.
  • Superb written and verbal communication skills.
  • Service-oriented personality with a can-do attitude and strong problem-solving skills.
  • Tech-savvy with a startup mentality that includes working in a dynamic and fast paced environment.
  • A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together.
  • Positive attitude, empathy, and high energy.
  • Independency and time management skills.
  • Ability to work remotely from Mon-Fri.
Responsibilities:
  • Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
  • Delivering fast service while maintaining a high performance level.
  • Educating the clients on the best practices in Connecteam according to their business needs.
  • Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.
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