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Customer Support Representative

Posted about 11 hours agoViewed

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💎 Seniority level: Entry

📍 Location: Colorado, Utah

💸 Salary: 15.0 - 20.0 USD per hour

🔍 Industry: Healthcare

🏢 Company: Sidecar Health👥 101-250💰 $165,000,000 Series D 7 months ago🫂 Last layoff over 2 years agoHealth InsuranceInsurTechInsuranceHealth CareFinTech

🗣️ Languages: English, Spanish

🪄 Skills: Customer serviceAttention to detailWritten communicationProblem-solving skillsEmpathyVerbal communication

Requirements:
  • Strong interpersonal communication skills and empathy to build trust with members
  • Tenacity and adaptability to excel in a fast-paced startup environment
  • Excellent written and verbal communication skills and a comfort answering questions on the fly
  • Sharp attention to detail and creative problem-solving skills to guide members through their plans
  • Availability to work full-time, 8-hour shifts, extending into our evening business hours
  • A reliable, high-speed internet connection for seamless remote work
  • High school diploma or equivalent
  • Bilingual in Spanish and English (preferred)
  • Experience in healthcare or insurance (preferred)
Responsibilities:
  • Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services
  • Provide excellent customer service in a timely and positive manner
  • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
  • Handle issues and complaints where appropriate
  • Maintain policies and standard operation procedures
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