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Customer Support Representative

Posted about 1 month agoViewed

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💎 Seniority level: Entry, 2+ years

📍 Location: United States, EST, NOT STATED

💸 Salary: 50000.0 - 60000.0 USD per year

🔍 Industry: Media and Entertainment

🏢 Company: Rockbot👥 51-100💰 $2,699,980 Series A over 9 years agoDigital SignageDigital MediaVideo StreamingOutdoor AdvertisingMusicB2BEnterprise SoftwareMobileSmall and Medium BusinessesSoftware

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Customer serviceTime ManagementWritten communicationProblem-solving skillsVerbal communication

Requirements:
  • Associate’s Degree (AA/AS)
  • 2+ years of hospitality and/or customer service experience
  • Excellent written and verbal communication skills
  • Ability to collaborate in a team as well as work independently
  • Excellent time management skills and ability to thrive in a fast-paced environment
  • A can-do attitude and excellent problem-solving skills
  • Familiarity with ZenDesk, Slack, and G suite are a plus
  • Flexibility to change working hours to meet business needs
Responsibilities:
  • Create an amazing experience for all customers
  • Communicate with customers via emails, calls, and chats regarding various inquiries
  • Triage tickets and escalate issues when necessary
  • Resolve tickets through one-touch resolution
  • Update customer information in the service database
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