Apply📍 North/South Americas
🧭 Full-Time
💸 45000.0 - 50000.0 USD per year
🔍 Online communities platform
🏢 Company: Circle.so
- Strong alignment with company values.
- Proficient in English (spoken, written, and reading) at CEFR Level C2 / ILR Level 5.
- 1+ years of experience in a customer support role, ideally in SaaS.
- Strong written and verbal communication skills.
- Excitement to influence product development as part of a startup.
- Skilled at understanding and implementing technical workflows quickly.
- Ability to understand customer needs and provide exceptional support.
- Team player who thrives in a collaborative environment.
- Eager to learn and adapt to new product developments.
- Prioritize customer issues across email, chat, and community channels.
- Become an expert on the Circle product and internal staff admin tool.
- Advise creators on solutions for launching and building their communities.
- Troubleshoot issues across desktop and mobile browsers, including apps.
- Escalate feedback to enhance the product.
- Collaborate with engineers and designers on complex technical issues.
- Identify trends from customer inquiries to suggest proactive solutions.
- Collaborate with a global team through Notion, Slack, and Zendesk.
CollaborationTroubleshootingWritingTechnical supportCustomer supportSaaS
Posted 1 day ago
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