Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Support

Posted 15 days agoViewed

View full description

💎 Seniority level: Entry, At least 1 year

📍 Location: Texas, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia

💸 Salary: 50000.0 - 60000.0 USD per year

🔍 Industry: Business management platform for mobile and low tech employees

🗣️ Languages: English

⏳ Experience: At least 1 year

🪄 Skills: Customer serviceWritten communicationVerbal communicationTroubleshootingTechnical supportCustomer Success

Requirements:
  • At least 1 year of experience in a customer support role or client facing environment.
  • Superb written and verbal communication skills.
  • Service-oriented personality with a can-do attitude and strong problem-solving skills.
  • Tech-savvy with a Startup mentality that includes working in a dynamic and fast-paced environment.
  • A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together.
  • Positive attitude, empathy, and high energy.
  • Independency and time management skills.
  • Ability to work remotely from Mon-Fri.
Responsibilities:
  • Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
  • Delivering fast service while maintaining a high performance level.
  • Educating the clients on the best practices in Connecteam according to their business needs.
  • Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, etc.
Apply

Related Jobs

Apply
🔥 Customer Support Specialist (North/South Americas)
Posted about 24 hours ago

📍 North/South Americas

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities platform

🏢 Company: Circle.so

  • Strong alignment with company values.
  • Proficient in English (spoken, written, and reading) at CEFR Level C2 / ILR Level 5.
  • 1+ years of experience in a customer support role, ideally in SaaS.
  • Strong written and verbal communication skills.
  • Excitement to influence product development as part of a startup.
  • Skilled at understanding and implementing technical workflows quickly.
  • Ability to understand customer needs and provide exceptional support.
  • Team player who thrives in a collaborative environment.
  • Eager to learn and adapt to new product developments.
  • Prioritize customer issues across email, chat, and community channels.
  • Become an expert on the Circle product and internal staff admin tool.
  • Advise creators on solutions for launching and building their communities.
  • Troubleshoot issues across desktop and mobile browsers, including apps.
  • Escalate feedback to enhance the product.
  • Collaborate with engineers and designers on complex technical issues.
  • Identify trends from customer inquiries to suggest proactive solutions.
  • Collaborate with a global team through Notion, Slack, and Zendesk.

CollaborationTroubleshootingWritingTechnical supportCustomer supportSaaS

Posted about 24 hours ago
Apply
Apply
🔥 Customer Support Specialist (North/South Americas)
Posted 1 day ago

📍 North/South Americas

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities and SaaS

  • Strong alignment with company values.
  • Proficient in English at a CEFR Level C2 / ILR Level 5.
  • 1+ years of experience in a customer support role, ideally in SaaS.
  • Strong written and verbal communication skills.
  • Excited to influence product development in a startup environment.
  • Skilled at understanding and implementing technical workflows quickly.
  • Passionate about understanding customer needs and providing assistance.
  • Team player who thrives in collaborative work environments.
  • Eager to learn new topics and embrace product developments.
  • Prioritize customer issues across email, chat, and community channels.
  • Become an expert on the Circle product and internal staff admin tool.
  • Advise creators on practical solutions as they launch and build communities.
  • Troubleshoot issues across desktop, mobile browsers, and mobile apps.
  • Escalate feedback to improve the product.
  • Collaborate with engineers and designers to resolve complex technical issues.
  • Identify trends from customer inquiries to suggest proactive solutions.
  • Collaborate with a global team through Notion, Slack, and Zendesk.

DocumentationTroubleshootingTechnical supportCustomer supportSaaS

Posted 1 day ago
Apply
Apply
🔥 Customer Support Associate (Remote)
Posted 8 days ago

📍 Ireland, US

🧭 Full-Time

🔍 Web design and hosting

  • Open availability to work a 40-hour work week that spans weekends and holidays.
  • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
  • Expertise with written communication and understanding of spelling and grammar.
  • Proficiency with decoding conversations and identifying customer needs.
  • Capability of prioritizing competing requests.
  • Familiarity with the Squarespace platform.
  • Consistent and dependable WiFi and a personal workspace that allows distraction-free communication.
  • Respond to customer-submitted live chats and emails in a timely manner.
  • Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries.
  • Queue-based, typing work will account for approximately 90% of the role.
  • Independently meet targets across Quality, Productivity and Customer Satisfaction in email and live chat.
  • Stay up to date on new product features and improvements.
  • Identify isolated customer experiences and escalate important issues.

Written communicationTroubleshootingCustomer support

Posted 8 days ago
Apply
Apply
🔥 Customer Support Specialist - Ontario
Posted 11 days ago

📍 Canada, UK, US

🧭 Full-Time

🔍 Smart home technology

🏢 Company: ecobee👥 501-1000💰 $36,309,727 Series C over 6 years ago🫂 Last layoff almost 5 years agoConsumer ElectronicsInternet of ThingsEnergy Management

  • Strong customer service experience, preferably in food service, hospitality, or retail.
  • Superior verbal and written communication skills.
  • Proven ability to multi-task and effectively use tools to resolve inquiries.
  • Aptitude for learning new technology and understanding smart home devices.
  • Ability to document customer interactions efficiently.
  • As a Technical Support Specialist, you'll serve as the first line of support for customers.
  • Diagnose and solve technical and non-technical issues related to ecobee products.
  • Assist customers through various communication channels including phone, email, and chat.
  • Guide customers on energy conservation and optimal device setup.
  • Provide a memorable customer experience, leveraging the knowledge and tools provided in your training.

Communication SkillsCustomer serviceWritten communicationProblem-solving skillsTroubleshootingActive listeningTechnical support

Posted 11 days ago
Apply
Apply
🔥 Customer Support Specialist, Shift Admin
Posted 13 days ago

📍 US

🧭 Full-Time

🔍 Healthcare workforce management

🏢 Company: QGenda👥 251-500💰 Private over 4 years agoService IndustryHospitalMedical DeviceInformation TechnologyHealth CareSchedulingSoftware

  • High School Diploma or GED and at least 2 years experience in customer service or tech support.
  • Associates/Bachelor’s degree preferred with 0 years experience.
  • Preferred experience in Shift Admin or Physician EM/HM Scheduling.
  • Detail oriented with strong written and verbal communication skills.
  • Maintains a professional and positive attitude in all customer interactions.
  • Demonstrates foundational technical Shift Admin knowledge needed for Tier 1 & 2 support.
  • Manages appropriate customer expectations and adheres to Service Level Objectives.
  • Delivers solutions timely to ensure high customer satisfaction.
  • Promotes customer stability through knowledge transfer and support resources.
  • Collaborates with members of the CX organization to ensure positive customer experience.

Customer serviceTime ManagementTroubleshootingTechnical support

Posted 13 days ago
Apply
Apply
🔥 Customer Support Representative
Posted 18 days ago

📍 Colorado, Utah

🧭 Full-Time

💸 15.0 - 20.0 USD per hour

🔍 Healthcare

🏢 Company: Sidecar Health👥 101-250💰 $165,000,000 Series D 7 months ago🫂 Last layoff over 2 years agoHealth InsuranceInsurTechInsuranceHealth CareFinTech

  • Strong interpersonal communication skills and empathy to build trust with members
  • Tenacity and adaptability to excel in a fast-paced startup environment
  • Excellent written and verbal communication skills and a comfort answering questions on the fly
  • Sharp attention to detail and creative problem-solving skills to guide members through their plans
  • Availability to work full-time, 8-hour shifts, extending into our evening business hours
  • A reliable, high-speed internet connection for seamless remote work
  • High school diploma or equivalent
  • Bilingual in Spanish and English (preferred)
  • Experience in healthcare or insurance (preferred)
  • Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services
  • Provide excellent customer service in a timely and positive manner
  • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
  • Handle issues and complaints where appropriate
  • Maintain policies and standard operation procedures

Customer serviceAttention to detailWritten communicationProblem-solving skillsEmpathyVerbal communication

Posted 18 days ago
Apply
Apply
🔥 Customer Support Representative
Posted 18 days ago

📍 Colorado, Utah

🧭 Full-Time

💸 15.0 - 20.0 USD per hour

🔍 Healthcare insurance

  • Strong interpersonal communication skills and empathy to build trust with members.
  • Tenacity and adaptability to excel in a fast-paced startup environment.
  • Excellent written and verbal communication skills and a comfort answering questions on the fly.
  • Sharp attention to detail and creative problem-solving skills to guide members through their plans.
  • Availability to work full-time, 8-hour shifts, extending into our evening business hours.
  • A reliable, high-speed internet connection for seamless remote work.
  • High school diploma or equivalent.
  • Bilingual in Spanish and English (preferred).
  • Experience in healthcare or insurance (preferred).
  • Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
  • Provide excellent customer service in a timely and positive manner.
  • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.
  • Handle issues and complaints where appropriate.
  • Maintain policies and standard operation procedures.

Communication SkillsCustomer serviceAttention to detailProblem-solving skillsEmpathy

Posted 18 days ago
Apply
Apply
🔥 Customer Support Engineer
Posted 19 days ago

📍 United States

🧭 Full-Time

💸 95000.0 - 120000.0 USD per year

🔍 Experience-based businesses software

🏢 Company: Momence👥 51-100💰 Pre-seed over 4 years agoInternetE-CommerceBusiness DevelopmentInformation Technology

  • Experience in a technical customer support role.
  • Solid technical background with proficiency in troubleshooting software and hardware issues.
  • SQL experience sufficient for querying and analyzing databases, with comfort in intermediate functions.
  • Excellent verbal and written communication skills to explain technical concepts to varied audiences.
  • Strong problem-solving and analytical abilities, with keen attention to detail.
  • Experience using customer support software or ticketing systems like Zendesk or Salesforce Service Cloud.
  • Ability to work in a fast-paced environment while multitasking and prioritizing effectively.
  • Empathy and patience in supporting customers.
  • Proven experience mentoring and supporting junior team members.
  • Flexibility for after-hours and weekend support when required.
  • Handle technically challenging tickets escalated from non-technical support teams.
  • Utilize internal tools to investigate and identify resolutions to customer issues.
  • Distinguish between bugs, incidents, product feedback, and UX improvements.
  • Provide accurate tailored solutions, proactive feedback, and feature requests to engineering teams.
  • Ensure clear communications with customers and stakeholders, maintaining timeliness and quality.
  • Identify and remedy common customer issues through a data-driven approach.
  • Mentor junior customer support members and promote knowledge-sharing.

SQLAnalytical SkillsDocumentationTroubleshootingTechnical supportCustomer support

Posted 19 days ago
Apply
Apply
🔥 Associate Customer Support Specialist (Spanish and English fluency)
Posted 19 days ago

📍 USA

🧭 Full-Time

🔍 Fleet management software

🏢 Company: Fleetio

  • Previous experience in a customer support or technical support role, preferably in the software industry.
  • In-depth knowledge of fleet management software and related technologies is a plus.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely.
  • Customer-centric mindset with a passion for delivering exceptional support experiences.
  • Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
  • Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools.
  • Flexibility to work occasional evenings or weekends to accommodate customer needs.
  • Must be fluent in both Spanish and English.
  • Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
  • Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
  • Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
  • Investigate complex software issues reported by customers, collaborating with Support Specialists, SMEs, Shift Leads, and Support Engineering teams.
  • Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.

Communication SkillsAnalytical SkillsOrganizational skillsFluency in EnglishTechnical supportCustomer support

Posted 19 days ago
Apply
Apply
🔥 Associate Customer Support Specialist (French and English fluency)
Posted 19 days ago

📍 USA, Canada

🧭 Full-Time

🔍 Transportation technology

🏢 Company: Fleetio

  • Previous experience in a customer support or technical support role, preferably in the software industry.
  • In-depth knowledge of fleet management software and related technologies is a plus.
  • Strong analytical and problem-solving skills for effective troubleshooting of complex technical issues.
  • Excellent verbal and written communication skills to convey technical concepts clearly to customers.
  • Customer-centric mindset with a passion for delivering exceptional support experiences.
  • Strong organizational skills and ability to manage multiple tasks simultaneously.
  • Proficiency in using customer support tools and software, including ticketing systems and CRM software.
  • Flexibility to work occasional evenings or weekends as needed.
  • Fluency in both French and English.
  • Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
  • Provide exceptional customer service for tier 1 tickets via phone calls while maintaining professionalism and empathy.
  • Demonstrate comprehensive knowledge of fleet management software, including features, functionalities, and integrations.
  • Investigate complex software issues, collaborating with Support Specialists, Shift Leads, and Support Engineering teams.
  • Continuously identify opportunities to improve the customer support process, enhancing documentation and implementing initiatives.

Fluency in EnglishTechnical supportCustomer support

Posted 19 days ago
Apply