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Associate Customer Support Specialist (French and English fluency)

Posted 2 days agoViewed

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💎 Seniority level: Entry, Previous experience in a customer support or technical support role, preferably in the software industry.

🔍 Industry: Fleet management software

🏢 Company: Fleetio

🗣️ Languages: French, English

⏳ Experience: Previous experience in a customer support or technical support role, preferably in the software industry.

Requirements:
  • Previous experience in a customer support or technical support role, preferably in the software industry.
  • In-depth knowledge of fleet management software and related technologies is a plus.
  • Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues effectively.
  • Excellent communication skills, both verbal and written.
  • Customer-centric mindset focused on delivering exceptional support experiences.
  • Strong organizational skills and ability to manage multiple tasks.
  • Proficiency in customer support tools, including ticketing systems and CRM software.
  • Fluency in both French and English.
Responsibilities:
  • Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
  • Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
  • Demonstrate comprehensive knowledge of fleet management software and investigate complex software issues, collaborating with various support teams.
  • Continuously identify opportunities to improve the customer support process.
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