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Customer Success Manager

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๐Ÿข Company: Orgvue

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๐Ÿ”ฅ Customer Success Manager
Posted about 23 hours ago

๐Ÿ“ United States

๐Ÿ” Manufacturing

  • 2-3 years of experience in Customer Success, Account Management, or a similar role.
  • Experience managing renewal and negotiation conversations.
  • Professional presence with the ability to listen and present to customers.
  • Understanding of customer business needs in relation to product value.
  • Strong verbal and written communication skills.
  • Proactive problem solver with a track record of developing creative solutions.
  • Highly organized, collaborative, and detail-oriented.
  • Technology/SaaS/software experience is a plus.

  • Drive the post-sales journey for assigned accounts, from product adoption to renewal.
  • Manage a high-volume book of approximately 150 accounts, maintaining accurate forecasts.
  • Increase customer retention through regular check-ins and business reviews.
  • Monitor account health indicators to identify churn risk and develop mitigation strategies.
  • Manage at-risk situations and collaborate with internal teams to support customer needs.
  • Present product value and manage objections to prevent churn.
  • Support customer nurture activities and identify upsell and cross-sell opportunities.

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๐Ÿ” Enterprise and Business software solutions

  • Excellent communication skills, fluent in English (verbal and written).
  • Proven experience as a Senior Customer Success or Account Manager, or related role within a SaaS or software company.
  • Demonstrated ability to build and maintain strategic client relationships with a focus on exceptional service.
  • Strong understanding of customer success planning, KPI tracking, and action planning.
  • Proficiency in project management with multitasking ability.
  • Familiarity with ERP, SaaS, and financial processes is considered an advantage.
  • Eager to learn and continuously develop a structured and fact-based work approach.
  • Strong work ethic and a high level of integrity.

  • Develop and implement a customized success plan for each client, defining goals, timelines, KPIs, and action items.
  • Regularly check in with clients to monitor progress, address challenges, and adjust strategies as necessary.
  • Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience.
  • Support client teams by coordinating access to educational content, conducting onboarding sessions, and ensuring they are well-equipped to utilize products.
  • Gather and understand client feedback, turning insights into action to improve customer outcomes.
  • Identify and drive new sales opportunities in cooperation with the sales team.
Posted 1 day ago
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๐Ÿ“ Northeast US

๐Ÿงญ Contract

๐Ÿ” Healthcare technology

  • Passionate about impacting acute and long-term post-acute care markets.
  • Experience managing a book of business in Customer Success, ideally in healthcare SaaS.
  • Strong customer orientation focused on delivering outcomes.
  • Exceptional relationship-building abilities in fast-paced environments.
  • Excellent communication, presentation, analytical, and problem-solving skills.
  • Experience with CRM tools like Salesforce or Gainsight.

  • Build, grow, and expand client relationships across various organizational levels.
  • Leverage product and industry knowledge to meet customer goals.
  • Develop and execute strategic account plans and conduct business reviews.
  • Work with clients to understand objectives and align solutions.
  • Consult with clients and advocate for them internally.
  • Provide early warning for customer health issues and act as an escalation point.

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๐Ÿ“ Northeastern US

๐Ÿงญ Contract

๐Ÿ” Healthcare technology

  • Experience in a Customer Success role managing a book of business, preferably in the healthcare SaaS space.
  • Strong customer orientation focused on delivering outcomes.
  • Exceptional relationship-building skills in fast-paced environments.
  • Excellent communication and presentation skills.
  • Analytical and problem-solving abilities.
  • Experience using CRM tools like Salesforce or Gainsight.

  • Build, grow, and expand client relationships at all organizational levels.
  • Conduct business reviews with key contacts to increase adoption of solutions.
  • Develop and execute strategic account success plans to achieve client objectives.
  • Work with clients to align their goals with PointClickCare solutions.
  • Proactively address customer health and retention strategies.
  • Collaborate with internal teams to prioritize and advocate for customer needs.

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๐Ÿ“ India

๐Ÿงญ Full-Time

๐Ÿ” Retail ecommerce

  • Bachelorโ€™s degree in Marketing, Business, or a related field.
  • 4-6+ years of experience in customer success, account management, or a similar client-facing role.
  • Proven ability to develop and implement strategies for measurable results.
  • Strong analytical skills to interpret data and provide recommendations.
  • Exceptional communication and relationship-building abilities.
  • Proficiency in marketing analytics tools and familiarity with marketing automation platforms.

  • Serve as the main point of contact for assigned clients, understanding their business goals and challenges.
  • Develop and refine omnichannel marketing strategies aligned with client objectives.
  • Provide reporting and actionable insights to clients demonstrating ROI.
  • Monitor campaign performance metrics in collaboration with Data Analysts.
  • Lead strategic planning sessions, sharing best practices and identifying growth opportunities.
  • Advocate for clients internally and collaborate with different teams to ensure campaign execution.

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๐Ÿ“ Ukraine, Czech Republic

๐Ÿงญ Full-Time

๐Ÿ” SaaS

๐Ÿข Company: All Cares

  • At least 2 years of experience in Customer Success, Onboarding management, Account, or Customer Care roles.
  • Expertise in iGaming/Trading Affiliate Marketing.
  • Experience with CRM solutions like Pipedrive or Hubspot.
  • Familiarity with CS solutions such as ChurnZero or Gainsight.
  • English proficiency at Upper-Intermediate (B2) or higher.
  • Passionate, proactive, and responsible to ensure a top-notch customer experience.

  • Guide TOP new customers through product setup and conduct training sessions.
  • Maintain regular communication to track goals and satisfaction.
  • Conduct check-ins and QBRs to assess progress.
  • Proactively address inquiries, issues, or complaints.
  • Foster trust and reduce churn while improving customer retention.
  • Track and analyze customer success metrics.

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๐Ÿ“ Singapore

๐Ÿงญ Full-Time

๐Ÿ” Data integration and analytics

  • Proven track record in a SaaS quota-carrying sales or customer success role.
  • Strong customer-centric approach with relationship-building skills.
  • Consistent history of meeting or exceeding goals.
  • Self-starter capable of quickly acquiring technical skills and product knowledge.
  • Excellent Project Management skills for prioritizing and managing tasks efficiently.
  • Collaborative mindset with the ability to provide constructive feedback.
  • Experience with Salesforce, Catalyst, Looker, Chorus, Clari, and Slack is a plus.

  • Manage a portfolio of around 50 accounts, owning net retention through customer retention and expansion.
  • Conduct strategic calls to identify new use cases, address churn risks, and ensure customer goals are met.
  • Oversee the onboarding process for new key accounts for a smooth transition and strong engagement.
  • Maintain an in-depth understanding of Fivetranโ€™s products to provide tailored recommendations.
  • Act as the voice of the customer by giving feedback to internal teams.
  • Collaborate with support, solution architects, sales engineers, product, and other stakeholders.

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๐Ÿ“ Pacific time zone

๐Ÿงญ Full-Time

๐Ÿ’ธ 115500.0 - 165000.0 USD per year

๐Ÿ” Cybersecurity

  • 5+ years experience in a customer-facing role (e.g. solutions, customer success, technical account management, or solutions engineering).
  • 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions.

  • Own a book of customers.
  • Act as an advocate for customers' needs.
  • Collaborate with cross-functional teams to ensure timely customer deployments.
  • Run monthly and quarterly business reviews.
  • Serve as a trusted advisor to achieve business objectives.
  • Work closely with Sales to identify expansion opportunities.

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๐Ÿ“ India

๐Ÿงญ Full-Time

๐Ÿ” Retail ecommerce

๐Ÿข Company: Bluecore, Inc.

  • Bachelorโ€™s degree in Marketing, Business, or a related field.
  • 4-6+ years of experience in customer success, account management, or a client-facing role.
  • Strong analytical skills with experience interpreting data.
  • Exceptional communication and relationship-building skills.
  • High proficiency in spreadsheets and presentation tools.

  • Serve as the main point of contact for assigned clients, understanding their business goals and challenges.
  • Develop and refine omnichannel marketing strategies that align with client objectives.
  • Build trusted relationships with stakeholders and address client challenges promptly.
  • Partner with clients to define success metrics and provide actionable insights.
  • Lead strategic planning sessions and share industry best practices.

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๐Ÿ“ Northeast US

๐Ÿงญ Contract

๐Ÿ’ธ 88000.0 - 95000.0 CAD per hour

๐Ÿ” Healthcare technology

  • Passionate about impacting post-acute care markets.
  • Experience in a Customer Success role, preferably in healthcare SaaS.
  • Strong customer orientation focused on delivering outcomes.
  • Exceptional relationship-building skills and initiative in fast-paced environments.
  • Excellent communication and presentation abilities.
  • Good analytical and problem-solving skills.
  • Experience using Salesforce and/or Gainsight.

  • Build, grow, and expand client relationships across various functional areas.
  • Make market segment recommendations that impact the business holistically.
  • Leverage product knowledge to communicate the company's vision and customer goals.
  • Develop and execute strategic account plans and conduct business reviews.
  • Work cross-functionally and advocate for customers.
  • Handle customer expectations and develop strategies for at-risk accounts.

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