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๐ Manufacturing
- 2-3 years of experience in Customer Success, Account Management, or a similar role.
- Experience managing renewal and negotiation conversations.
- Professional presence with the ability to listen and present to customers.
- Understanding of customer business needs in relation to product value.
- Strong verbal and written communication skills.
- Proactive problem solver with a track record of developing creative solutions.
- Highly organized, collaborative, and detail-oriented.
- Technology/SaaS/software experience is a plus.
- Drive the post-sales journey for assigned accounts, from product adoption to renewal.
- Manage a high-volume book of approximately 150 accounts, maintaining accurate forecasts.
- Increase customer retention through regular check-ins and business reviews.
- Monitor account health indicators to identify churn risk and develop mitigation strategies.
- Manage at-risk situations and collaborate with internal teams to support customer needs.
- Present product value and manage objections to prevent churn.
- Support customer nurture activities and identify upsell and cross-sell opportunities.
Account ManagementSales experienceCRMCustomer SuccessSaaS
Posted about 23 hours ago
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