Account Manager

Posted 12 days agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: Canada

🔍 Industry: SaaS

🏢 Company: Bonsai👥 11-50💰 $120,000 Pre-seed almost 9 years agoEmployment Financial Services Payments Freelance

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Microsoft ExcelAccount ManagementCustomer SuccessSaaS

Requirements:

2+ years of experience in Customer Success, Account Management, Sales, or similar roles, ideally within SaaS.
Strong technical aptitude with the ability to quickly learn new tools and platforms.
Proven track record of building and maintaining strong client relationships.
Excellent written and verbal communication skills.
Commitment to continuous growth and learning.
Experience with remote work and access to a proper working environment, including super high-speed internet.
Experience with Excel/Google Sheets.

Responsibilities:

Welcome new users, guide them through setup, and ensure they’re equipped with the tools and knowledge to succeed with Bonsai.
Serve as the primary point of contact for clients, maintaining regular check-ins and addressing their evolving needs.
Identify growth opportunities for clients by understanding their business goals and recommending relevant Bonsai features.
Handle inquiries efficiently and empathetically, providing timely solutions via email, chat, and occasional video calls.
Act as the voice of the customer, sharing insights and feedback with internal teams to help improve the product and customer experience.

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