Customer Service Representative

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Requirements:

• High school diploma or equivalent.
• Additional education in customer service or related field is an advantage.
• Proven experience in a customer service role, preferably in the healthcare industry.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Empathetic and patient-focused approach to customer interactions.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers in navigating company products and services.
• Resolve customer issues and complaints with a focus on satisfaction.
• Maintain records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Follow up with customers to ensure their needs have been met.
• Participate in training sessions to stay updated on product knowledge and policies.