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Customer Service Representative

Posted about 2 months agoViewed

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💎 Seniority level: Entry, Proven experience in a customer service role

📍 Location: United States

🔍 Industry: Healthcare

🏢 Company: Osprey Medical Inc

🗣️ Languages: English

⏳ Experience: Proven experience in a customer service role

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceAttention to detailMicrosoft Office SuiteEmpathy

Requirements:
  • High school diploma or equivalent; additional education in customer service or a related field is an advantage.
  • Proven experience in a customer service role, preferably in the healthcare industry.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer service software and Microsoft Office Suite.
  • Ability to manage multiple tasks and prioritize effectively.
  • Empathetic and patient-focused approach to customer interactions.
Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers in navigating products and services, providing accurate information and guidance.
  • Resolve customer issues and complaints with a focus on customer satisfaction.
  • Maintain records of customer interactions and transactions.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Follow up with customers to ensure their needs have been met.
  • Participate in training sessions to stay updated on product knowledge and policies.
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