Customer Success Manager

Posted 3 months agoViewed

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💎 Seniority level: Manager, 5-7 years

📍 Location: United States, EST, NOT STATED

💸 Salary: 100000.0 - 120000.0 USD per year

🔍 Industry: Technology solutions

🏢 Company: Blueprint Technologies👥 501-1000 Consulting Information Technology Software

🗣️ Languages: English

⏳ Experience: 5-7 years

🪄 Skills: AzureRelationship building

Requirements:

5-7 years of professional experience in customer-facing roles, especially in account management or customer success.
5-7 years of experience with Microsoft Cloud technologies or comparable platforms like AWS.
Proven ability to manage a large customer base effectively.
Strong ability to handle technical conversations and collaborate with internal and external stakeholders.

Responsibilities:

Serve as a customer success account manager for SMB or corporate clients.
Act as a trusted advisor post-sale, addressing critical situations such as Azure deployments.
Manage customer accounts and engage in technical conversations to understand their needs.
Coordinate with technical specialists for execution and resolution of issues.
Facilitate customer meetings and follow-ups to ensure smooth deployment and satisfaction.
Perform administrative tasks including customer document reviews.

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