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Customer Success Manager

Posted about 2 months agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: US

🔍 Industry: SaaS

🏢 Company: Amplemarket👥 51-100💰 $12,000,000 Series A almost 3 years agoCRMArtificial Intelligence (AI)SaaSSalesInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Relationship buildingVerbal communication

Requirements:
  • 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment.
  • A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes.
  • Exceptional relationship-building skills capable of engaging with various stakeholders.
  • Proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy.
  • Strong organizational skills with the ability to manage and report on multiple accounts effectively.
  • Excellent written and verbal communication skills.
  • Analytical skills for forecasting ARR changes and preparing data-driven QBRs.
  • Solid project management experience to ensure successful customer onboarding.
  • Commercial acumen to identify and close growth opportunities.
  • Ability to thrive in a remote-first environment and collaborate effectively with internal teams.
Responsibilities:
  • Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels.
  • Act as a trusted advisor, guiding customers through their journey with Amplemarket, from onboarding to renewal to help them achieve business goals.
  • Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training.
  • Track and report on key metrics including customer satisfaction, NPS, retention rates, and growth.
  • Identify expansion opportunities and manage upsell initiatives.
  • Proactively monitor account health to identify risks and mitigate churn.
  • Advocate for customers within Amplemarket by collaborating with various internal teams for product improvements.
  • Contribute to defining and refining customer success workflows and best practices.
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