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Customer Success Manager

Posted 2024-12-04

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💎 Seniority level: Manager, 3+ years

🔍 Industry: Sales Software

🏢 Company: Amplemarket

⏳ Experience: 3+ years

Requirements:
  • 3+ years of experience in customer success, account management, or a similar role.
  • Customer-centric mindset and a passion for delivering exceptional experiences.
  • Exceptional relationship-building skills with various stakeholders.
  • Proven track record in managing complex customer relationships.
  • Strong organizational skills for managing multiple accounts efficiently.
  • Excellent written and verbal communication skills.
  • Analytical skills for forecasting potential ARR changes.
  • Solid project management experience for smooth customer onboarding.
  • Commercial acumen for identifying and nurturing growth opportunities.
  • Ability to thrive in a remote-first environment.
Responsibilities:
  • Own and manage a portfolio of customer accounts, fostering strong business relationships.
  • Act as a trusted advisor, guiding customers through their journey with Amplemarket.
  • Lead the onboarding process for new customers, ensuring a seamless transition.
  • Track and report on key metrics related to customer satisfaction and account health.
  • Identify expansion opportunities and manage upsell initiatives.
  • Proactively monitor account health to mitigate churn.
  • Advocate for product improvements by collaborating with internal teams.
  • Contribute to defining customer success workflows and best practices.
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