Account Manager- Remote

Posted about 1 month agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: US

💸 Salary: 107440.0 - 181700.0 USD per year

🔍 Industry: Ecommerce

🏢 Company: BigCommerce👥 1001-5000💰 $64,000,000 Series F over 6 years ago🫂 Last layoff about 1 year agoSoftware Development

⏳ Experience: 5+ years

🪄 Skills: Account ManagementCRMCustomer SuccessSaaS

Requirements:

5+ years managing complex B2B and/or B2C SaaS accounts with proven retention and expansion achievements.
Experience coordinating with internal teams and external partners for customer success.
Knowledge of SaaS metrics and customer lifecycle management.
Exceptional interpersonal and communication skills to build trust and influence decision-makers.

Responsibilities:

Create and execute plans to identify and build upsell and cross-sell opportunities within existing accounts.
Construct a detailed territory plan outlining strategies and target accounts to exceed quotas.
Develop customized proposals and maintain proactive communication with clients.
Lead business reviews, track account metrics, and provide regular updates to stakeholders.

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🔥 Account Manager- Remote

Posted about 1 month ago

📍 US

🧭 Full-Time

💸 107440.0 - 181700.0 USD per year

🔍 Ecommerce

5+ years managing complex B2B and/or B2C SaaS accounts with a proven track record in retention and expansion.
History of identifying expansion opportunities and successfully driving renewals.
Experience as a customer account ‘Quarterback’, coordinating effectively with teams and partners.
Comprehensive knowledge of SaaS metrics and customer lifecycle management.
Exceptional communication skills to build trust and relationships with clients.
Skilled in using data to drive decisions and experienced with CRM platforms like Salesforce.
Adept at understanding customer needs and providing tailored solutions.
Proven negotiation skills aligning customer goals with company objectives.
Experience with Global Accounts and Multi-regional Teams, comfortable with cultural differences.

Create and execute a systematic plan for upselling and cross-selling within existing accounts.
Construct a territory plan to exceed quotas through high-value opportunity prioritization.
Develop detailed account plans for top accounts, outlining goals and growth opportunities.
Create customized proposals and presentations that align with customer objectives.
Act as the main point of contact for customer inquiries and issues.
Collaborate with internal teams and external partners to exceed customer expectations.
Handle customer complaints with a focus on satisfaction, escalating when necessary.
Lead regular business reviews with insights on usage and performance.
Track account metrics and engage with at-risk accounts for proactive management.
Maintain accurate records of customer interactions in CRM systems.

Account ManagementCustomer SuccessSaaS

Posted about 1 month ago

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Account Manager- Remote

Requirements:

Responsibilities:

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