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Account Manager- Remote

Posted about 1 month agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: US

💸 Salary: 107440.0 - 181700.0 USD per year

🔍 Industry: Ecommerce

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Account ManagementCustomer SuccessSaaS

Requirements:
  • 5+ years managing complex B2B and/or B2C SaaS accounts with a proven track record in retention and expansion.
  • History of identifying expansion opportunities and successfully driving renewals.
  • Experience as a customer account ‘Quarterback’, coordinating effectively with teams and partners.
  • Comprehensive knowledge of SaaS metrics and customer lifecycle management.
  • Exceptional communication skills to build trust and relationships with clients.
  • Skilled in using data to drive decisions and experienced with CRM platforms like Salesforce.
  • Adept at understanding customer needs and providing tailored solutions.
  • Proven negotiation skills aligning customer goals with company objectives.
  • Experience with Global Accounts and Multi-regional Teams, comfortable with cultural differences.
Responsibilities:
  • Create and execute a systematic plan for upselling and cross-selling within existing accounts.
  • Construct a territory plan to exceed quotas through high-value opportunity prioritization.
  • Develop detailed account plans for top accounts, outlining goals and growth opportunities.
  • Create customized proposals and presentations that align with customer objectives.
  • Act as the main point of contact for customer inquiries and issues.
  • Collaborate with internal teams and external partners to exceed customer expectations.
  • Handle customer complaints with a focus on satisfaction, escalating when necessary.
  • Lead regular business reviews with insights on usage and performance.
  • Track account metrics and engage with at-risk accounts for proactive management.
  • Maintain accurate records of customer interactions in CRM systems.
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