Customer Success Engineer

Posted 19 days agoViewed

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💎 Seniority level: Entry, 2+ years

📍 Location: Central or Mountain timezone, Central, Mountain

💸 Salary: 85000 - 120000 USD per year

🔍 Industry: Customer Data Platform (CDP)

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SQLCommunication SkillsCollaborationOrganizational skillsWritten communicationInterpersonal skillsAdaptabilityCustomer support

Requirements:

Minimum of 2 years in a customer-facing role.
Experience in supporting enterprise customers is essential.
Technical background gained through experience or education.
Conversant in SQL or willingness to learn advanced topics.
Possess strong discovery and interpersonal skills.
Exhibit intellectual curiosity, high ambition, and humility.
Excellent verbal and written communication skills.
Ability to adapt to an ever-changing work environment.
Thorough understanding of the technology industry and its players.
Located in Central or Mountain timezone.

Responsibilities:

Work directly with users to ensure optimal utilization of the Hightouch platform.
Address questions via Intercom, Slack, phone, or email.
Understand and interpret API documentation and the functionality of SaaS tools.
Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
Contribute to various organizational tasks and challenges as part of a startup environment.

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Customer Success Engineer

Requirements:

Responsibilities:

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