Customer Success Engineer- Strategic East

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Requirements:

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• Customers-first mindset with great communication and relationship management skills.
• Ability to develop relationships in a high growth environment with complex enterprises.
• Experience with Observability, Logs, Metrics, IT Operations, and Security, understanding data pipelines through the entire data lifecycle.
• Proven ability to drive continuous product value by developing new use-cases relating to data management.
• Quick learner with good technical and problem-solving skills.
• Willingness to travel as needed (up to 25%).

Responsibilities:

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
• Keep your finger on the pulse of your customers and keep things flowing for them, including use case initiatives and troubleshooting efforts.
• Clear, effective communicator and collaborator working cross-functionally with other teams.