Customer Success Engineer- Strategic East

Posted 10 days agoViewed

💎 Seniority level: Senior, Minimum of 5 years

📍 Location: NY, NJ, PA, VA, MD, DC, NC

💸 Salary: 91200.0 - 145000.0 USD per year

🔍 Industry: Data solutions for IT and Security

🗣️ Languages: English

⏳ Experience: Minimum of 5 years

🪄 Skills: AWSETLGCPSnowflakeAzureData engineering

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
A customers-first mindset with excellent communication and relationship management skills.
Experience working with large complex enterprises in a high growth environment.
Knowledge of Observability, Logs, Metrics, IT Operations and Security.
Proven ability to develop new use cases to achieve customer outcomes.
Quick learner with good technical and problem-solving skills.
Willingness to travel as needed (up to 25%).

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
Monitor customer initiatives, troubleshooting efforts, and certification progress.
Communicate and collaborate effectively with sales, marketing, product, and engineering teams.

Posted 10 days ago

📍 NY, NJ, PA, VA, MD, DC, NC

🧭 Full-Time

💸 91200.0 - 145000.0 USD per year

🔍 IT and Security

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
Customers-first mindset with great communication and relationship management skills.
Ability to develop relationships in a high growth environment with complex enterprises.
Experience with Observability, Logs, Metrics, IT Operations, and Security, understanding data pipelines through the entire data lifecycle.
Proven ability to drive continuous product value by developing new use-cases relating to data management.
Quick learner with good technical and problem-solving skills.
Willingness to travel as needed (up to 25%).

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
Keep your finger on the pulse of your customers and keep things flowing for them, including use case initiatives and troubleshooting efforts.
Clear, effective communicator and collaborator working cross-functionally with other teams.

AWSSQLElasticSearchETLGCPData engineering

Posted 10 days ago

🔧 Requirements