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๐ Web data extraction and technology
๐ข Company: Zyte
- 3+ years demonstrated success in an Account Management, Pre-Sales, or Customer Success role.
- Technical background or experience supporting technical software solutions.
- Committed to customer success and product adoption.
- Proven ability to achieve results while handling expectations effectively.
- Strong organizational skills to manage workflows and a customer portfolio.
- Experience with CRM, CSM, and analytics tools such as Salesforce, Intercom, Gainsight, etc.
- Strong teamwork and collaboration skills in a multidiscipline environment.
- Excellent written, verbal, presentation, and interpersonal communication skills.
- Ability to work independently as part of a remote team.
- Act as a day-to-day point of contact and escalation point for customer concerns regarding services.
- Represent customer needs within Zyte by partnering with various teams.
- Coordinate technical requests and avoid escalations by providing timely resolutions.
- Conduct regular service reviews to identify and implement CX improvements.
- Deliver formal status updates on service aspects provided to customers.
- Ensure consistent customer NPS to promote retention.
- Collaborate with Sales teams on renewals and customer expansion proposals.
- Onboard customers to maximize product value and address challenges.
- Identify new customer opportunities and assist Sales in closing active deals.
- Provide voice of the customer input for product enhancements.
- Develop best practices to enhance the Customer Success Program.
Project ManagementBusiness DevelopmentData AnalysisProduct ManagementProject CoordinationBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking
Posted 2024-11-21
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