Customer Success Manager Japan (f/m/d)

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💎 Seniority level: Manager, 3+ years

📍 Location: Japan

🔍 Industry: SaaS, IT Management

🏢 Company: LeanIX👥 501-1000💰 $80,000,000 Series D over 4 years agoIT Management SaaS Enterprise Software Collaboration Software

🗣️ Languages: English, Japanese

⏳ Experience: 3+ years

🪄 Skills: Project ManagementData AnalysisFluency in EnglishCustomer SuccessSaaS

Requirements:

3+ years in consulting or B2B SaaS
Experience with IT Management or Enterprise Architecture
1+ year working knowledge with Customer Success tools

Responsibilities:

Take full responsibility for 35-40 customers
Drive product adoption and increase user base
Translate customer feedback into product requirements
Collaborate with global sales, marketing, and product teams