Customer Success Manager

Posted 2024-11-19

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💎 Seniority level: Manager, 5+ years

📍 Location: US

💸 Salary: 95000 - 120000 USD per year

🔍 Industry: SaaS

🏢 Company: Pulley

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

5+ years of experience working in proactive customer / account management either in SaaS or equivalent fast paced customer facing environment.
Passionate about delivering a positive customer experience.
Proven ability to build stakeholder buy in at multiple levels within an organization.
Exceptional written and verbal communication skills.
Solutions oriented mindset, with experience leading change with accounts.
Empathy and tact when working with customer issues under pressure.
Ability to come up to speed quickly on new complex topics including financial issues, equity, and cap table management systems or other problems of a fairly technical nature.
Driven to solve complex problems.

Responsibilities:

Lead customer relationships focused on driving value across Pulley’s product and services.
Serve as a consultant by recommending best practices or suggestions to drive deeper Pulley usage and advocacy.
Own customer retention, risk mitigation and resolution.
Gather customer feedback to help inform Pulley’s R&D efforts to guide future roadmap initiatives.
Partner with cross functional Pulley teams to deliver current, or envision future services or solutions to meet the ever changing needs of founders.
Lead team initiatives or projects to continually uplevel the team or department.

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Customer Success Manager

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