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Customer Success Manager

Posted 3 months agoInactiveViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: US

💸 Salary: 95000 - 120000 USD per year

🔍 Industry: SaaS

🏢 Company: Pulley👥 51-100💰 $40,000,000 Series B over 2 years agoInformation ServicesFinancial ServicesFinTechSoftware

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:
  • 5+ years of experience working in proactive customer / account management either in SaaS or equivalent fast paced customer facing environment.
  • Passionate about delivering a positive customer experience.
  • Proven ability to build stakeholder buy in at multiple levels within an organization.
  • Exceptional written and verbal communication skills.
  • Solutions oriented mindset, with experience leading change with accounts.
  • Empathy and tact when working with customer issues under pressure.
  • Ability to come up to speed quickly on new complex topics including financial issues, equity, and cap table management systems or other problems of a fairly technical nature.
  • Driven to solve complex problems.
Responsibilities:
  • Lead customer relationships focused on driving value across Pulley’s product and services.
  • Serve as a consultant by recommending best practices or suggestions to drive deeper Pulley usage and advocacy.
  • Own customer retention, risk mitigation and resolution.
  • Gather customer feedback to help inform Pulley’s R&D efforts to guide future roadmap initiatives.
  • Partner with cross functional Pulley teams to deliver current, or envision future services or solutions to meet the ever changing needs of founders.
  • Lead team initiatives or projects to continually uplevel the team or department.
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