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Engagement Manager

Posted 3 months agoInactiveViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 95000 - 135000 USD per year

🔍 Industry: Digital health

🏢 Company: Claritas Rx👥 101-250💰 Private almost 4 years agoInformation ServicesService IndustryAnalyticsInformation Technology

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementAgileProject CoordinationJiraCommunication SkillsCollaborationAgile methodologiesDocumentationCoaching

Requirements:
  • Enjoy working with others and collaborating.
  • Self-starter with strong organizational and communication skills.
  • Passionate about platform solutions and customer success.
  • Excellent communication skills to engage with key stakeholders.
  • Prior experience working with technical teams to deliver products.
  • Familiarity with project management best practices and tools (e.g. Smartsheet, JIRA/Confluence).
  • Preferred: 5+ years of experience in a commercial capacity at a pharma/biotech manufacturer or health tech start-up.
  • Preferred: 5+ years in a customer engagement or program management role, with agile methodology experience.
Responsibilities:
  • Own the data onboarding project plan for 3-5 new Claritas Rx customers.
  • Serve as primary point-of-contact for data partners during implementation.
  • Develop and refine onboarding project plans with input from stakeholders.
  • Work with internal teams to develop timelines and organize updates.
  • Cascade updates and flag risks to stakeholders.
  • Track the progress of data onboarding activities.
  • Develop standards and best practices for new customer implementations.
  • Conduct internal lessons learned after implementation completion.
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