Business Systems Analyst

Posted 2024-11-15

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💎 Seniority level: Middle, 3+ years

📍 Location: United States, United Kingdom, Germany, Philippines, Portugal, Australia

🔍 Industry: Cloud contact center software

🏢 Company: Five9

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: AgileBusiness AnalysisSalesforceJiraCollaborationProblem SolvingDocumentation

Requirements:

3+ years of experience in an Enterprise IT environment.
Bachelor's degree in computer science, MIS, or equivalent experience.
3+ years of experience in business analysis or a related field.
Experience with billing and revenue management platforms.
Salesforce.com or equivalent CRM technology platform experience.
Excellent communication, execution, coordination, and problem-solving skills.

Responsibilities:

Partner with business to translate requirements into agile user stories.
Document new solution requests and evaluate multi-functional dependencies.
Understand and perform Agile sprints and tool entry.
Maintain knowledge of IT system capabilities for effective recommendations.
Coordinate system testing and manage user acceptance testing.

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Business Systems Analyst

Requirements:

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