Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Support Specialist

Posted 3 months agoViewed

View full description

💎 Seniority level: Entry, at least one year of customer service experience

💸 Salary: 30.0 USD per hour

🔍 Industry: Nonprofit journalism

🏢 Company: News Revenue Hub👥 1-10💰 $450,000 Grant about 1 year agoNewsSocialNon Profit

🗣️ Languages: English

⏳ Experience: At least one year of customer service experience

Requirements:
  • At least one year of customer service experience.
  • Experience with SaaS customer service.
  • Familiarity with tools such as Salesforce, Mailchimp, and Jira.
  • Strong communication skills.
  • Ability to work independently in a fully remote environment.
Responsibilities:
  • Provide customer support during weekend hours using Jira.
  • Serve as first point of contact for customer support requests.
  • Triage and reassign tickets, providing proactive updates to customers.
  • Document customer pain points and ensure common inquiries are recorded.
  • Assist customers with software product usage and inquiries.
  • Evaluate suspicious payments according to fraud rules.
  • Manage flagged contributions on the RevEngine platform.
  • Build and test Mailchimp campaigns and Salesforce reports.
Apply

Related Jobs

Apply
🔥 Customer Support Specialist
Posted about 4 hours ago

🧭 Full-Time

💸 50000.0 - 65000.0 USD per year

🔍 SaaS (Software as a Service)

🏢 Company: Radicle Health👥 101-250Information ServicesInformation TechnologyHealth Care

  • 3+ years in a customer support or technical support role, preferably in a SaaS or tech environment.
  • Familiarity with troubleshooting technical issues.
  • Experience working with support ticketing systems.
  • Strong verbal and written communication skills.
  • Creative and solution-oriented mindset.
  • Comfortable in a fast-paced, evolving environment.
  • Commitment to delivering exceptional user experience.
  • Respond to customer inquiries via email and virtual meetings.
  • Troubleshoot technical issues and escalate complex cases as needed.
  • Communicate clearly and empathetically with customers.
  • Update the support knowledge base with current information.
  • Ensure customer-facing documentation reflects product updates.
  • Work with internal teams to escalate feedback.
  • Assist Engineering with manual testing.
  • Inform customers and teams on ongoing issues.
  • Track and analyze common problems to suggest improvements.
  • Participate in team meetings and share knowledge with colleagues.
Posted about 4 hours ago
Apply
Apply
🔥 Customer Support Specialist
Posted about 5 hours ago

🔍 K12 education administration software

🏢 Company: LINQ

  • Discretion and independent judgement skills.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and high attention to detail.
  • Solid background working with computers and Microsoft Product Suites.
  • Software support or technical support experience in a SaaS environment.
  • Friendly and professional demeanor with team experience.
  • Passion for effective problem-solving and experience in customer support/service roles.
  • Patience and emotional intelligence in high stress environments.
  • Commitment to adhere to schedules and deadlines.
  • Bachelor's degree or equivalent experience in a related field.
  • Provide exceptional customer service to LINQ Nutrition customers by building rapport and maintaining professional interactions.
  • Act as a consultant on nutrition software products, troubleshooting and solving issues via calls, emails, and chat sessions.
  • Document customer interactions and issues in Salesforce and contribute to creating training materials.
  • Document enhancement requests and software defects for the development team.
Posted about 5 hours ago
Apply
Apply
🔥 Freelance Customer Support Specialist
Posted about 7 hours ago

📍 Germany, Austria, Switzerland, United Kingdom, Netherlands

🧭 Part-Time

💸 20.0 EUR per hour

🔍 Outdoor adventure applications

🏢 Company: komoot👥 101-250💰 Seed about 11 years agoInformation ServicesConsumer ApplicationsSubscription ServiceInformation TechnologyMobileSoftware

  • Speak German at a native level and have advanced English (C1-2).
  • Highly self-driven, responsible, well-organized, and independent.
  • Willing to work during weekends with flexible hours.
  • Excited to quickly become a komoot expert.
  • Excellent written communication skills.
  • Ability to learn quickly and tackle technical issues.
  • Support users via email and answer their questions.
  • Handle mainly product questions and tailor responses from a bank of prepared answers.
  • Work on first-level bug reporting and escalate issues that require deeper investigation.

Written communicationTechnical supportCustomer support

Posted about 7 hours ago
Apply
Apply
🔥 Customer Support Specialist (North/South Americas)
Posted 1 day ago

📍 North/South Americas

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities platform

🏢 Company: Circle.so

  • Strong alignment with company values.
  • Proficient in English (spoken, written, and reading) at CEFR Level C2 / ILR Level 5.
  • 1+ years of experience in a customer support role, ideally in SaaS.
  • Strong written and verbal communication skills.
  • Excitement to influence product development as part of a startup.
  • Skilled at understanding and implementing technical workflows quickly.
  • Ability to understand customer needs and provide exceptional support.
  • Team player who thrives in a collaborative environment.
  • Eager to learn and adapt to new product developments.
  • Prioritize customer issues across email, chat, and community channels.
  • Become an expert on the Circle product and internal staff admin tool.
  • Advise creators on solutions for launching and building their communities.
  • Troubleshoot issues across desktop and mobile browsers, including apps.
  • Escalate feedback to enhance the product.
  • Collaborate with engineers and designers on complex technical issues.
  • Identify trends from customer inquiries to suggest proactive solutions.
  • Collaborate with a global team through Notion, Slack, and Zendesk.

CollaborationTroubleshootingWritingTechnical supportCustomer supportSaaS

Posted 1 day ago
Apply
Apply
🔥 Customer Support Specialist (APAC)
Posted 1 day ago

📍 APAC

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities

🏢 Company: Circle.so

  • Strong alignment with company values.
  • Proficient in English at CEFR Level C2 / ILR Level 5.
  • 1+ years of experience in a customer support role, ideally in SaaS.
  • Strong written and verbal communication skills.
  • Excitement for being part of a startup with strong traction.
  • Skilled at understanding and implementing technical workflows.
  • Desire to understand customer needs and provide support.
  • Team player thriving in a collaborative work environment.
  • Eagerness to learn and embrace new product developments.
  • Prioritize customer issues across email, chat, and community channels.
  • Become an expert on the Circle product and internal staff admin tool.
  • Advise creators on solutions for launching and building communities.
  • Troubleshoot issues across desktop, mobile browsers, and mobile apps.
  • Escalate feedback to improve the product.
  • Collaborate with engineers and designers on complex technical issues.
  • Identify trends from inquiries to suggest proactive solutions.
  • Collaborate with a global team through Notion, Slack, and Zendesk.

TroubleshootingTechnical supportSaaS

Posted 1 day ago
Apply
Apply
🔥 Customer Support Specialist (North/South Americas)
Posted 1 day ago

📍 North/South Americas

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities and SaaS

  • Strong alignment with company values.
  • Proficient in English at a CEFR Level C2 / ILR Level 5.
  • 1+ years of experience in a customer support role, ideally in SaaS.
  • Strong written and verbal communication skills.
  • Excited to influence product development in a startup environment.
  • Skilled at understanding and implementing technical workflows quickly.
  • Passionate about understanding customer needs and providing assistance.
  • Team player who thrives in collaborative work environments.
  • Eager to learn new topics and embrace product developments.
  • Prioritize customer issues across email, chat, and community channels.
  • Become an expert on the Circle product and internal staff admin tool.
  • Advise creators on practical solutions as they launch and build communities.
  • Troubleshoot issues across desktop, mobile browsers, and mobile apps.
  • Escalate feedback to improve the product.
  • Collaborate with engineers and designers to resolve complex technical issues.
  • Identify trends from customer inquiries to suggest proactive solutions.
  • Collaborate with a global team through Notion, Slack, and Zendesk.

DocumentationTroubleshootingTechnical supportCustomer supportSaaS

Posted 1 day ago
Apply
Apply
🔥 Customer Support Specialist (APAC)
Posted 1 day ago

📍 APAC

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities and SaaS

  • Strong alignment with our values.
  • Proficient in English (spoken, written, reading) at a CEFR Level C2 / ILR Level 5.
  • 1+ years of experience in a customer support role, ideally in SaaS.
  • Strong written and verbal communication skills.
  • Excited to be part of a startup with traction, influencing product development and roadmap.
  • Skilled at understanding and implementing technical workflows at a fast pace.
  • Desire to understand customer needs and a passion for being helpful.
  • Team player thriving in a collaborative work environment.
  • Eager to learn new topics and embrace new product developments.
  • Prioritize customer issues across email, chat, and community channels.
  • Become an expert on the Circle product, along with our internal staff admin tool.
  • Advise creators on practical solutions as they launch and build their communities.
  • Troubleshoot a wide range of issues across desktop and mobile browsers, along with our Android and iOS mobile apps.
  • Escalate feedback to inform and improve our product.
  • Collaborate with engineers and designers to troubleshoot complex technical issues.
  • Identify trends from customer inquiries to suggest proactive solutions.
  • Collaborate with a global team through Notion, Slack, and Zendesk.

Customer supportSaaS

Posted 1 day ago
Apply
Apply
🔥 Bilingual Customer Support Specialist
Posted 3 days ago

📍 Mexico

🧭 Full-Time

🔍 Connected operations, Internet of Things (IoT)

  • 1-3 years of experience in a customer-facing role within a contact center environment.
  • English and Spanish Fluency is a must.
  • Strong problem-solving skills and a proven ability to deliver a positive customer experience.
  • Exceptional communication skills to effectively communicate with a wide range of customers.
  • Experience in a fast-paced environment managing 20+ cases per day via phone, chat, and email channels.
  • Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud).
  • Ability to work flexible hours (nights and weekends).
  • Proficient with macOS.
  • Help Customers with a wide range of general inquiries on billing issues and questions.
  • Handle customer questions about contract renewals and cancellations.
  • Solve customer issues and escalations about Samsara products and services.
  • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
  • Champion and embed Samsara’s cultural principles as we scale globally.

Communication SkillsOrganizational skillsProblem-solving skillsFluency in EnglishTroubleshootingTechnical supportCustomer support

Posted 3 days ago
Apply
Apply
🔥 Customer Support Specialist
Posted 4 days ago

🧭 Full-Time, Part-Time

💸 23.0 - 28.0 USD per hour

🔍 Intelligent Transportation Systems (ITS)

🏢 Company: Wavetronix👥 51-100💰 $211,607 Grant about 9 years agoVirtual RealityConsumer ElectronicsLogisticsHardwareRoboticsInformation Technology

  • Proven experience in customer service or sales roles is preferred but not required.
  • Strong communication skills in English; bilingual or multilingual capabilities (especially Spanish) are a plus.
  • Proficient in data entry with attention to detail.
  • Excellent problem-solving skills and a customer-centric mindset.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Familiarity with CRM software is advantageous but not required.
  • Provide outstanding customer support through various channels including face-to-face, phone and chat.
  • Assist customers with inquiries regarding products and services, ensuring a positive experience.
  • Conduct outbound calling to follow up on leads and promote new offerings.
  • Accurately enter customer data into the system while maintaining confidentiality.
  • Communicate effectively with customers.
  • Collaborate with team members to achieve sales targets and improve service delivery.
  • Resolve customer complaints promptly and professionally, ensuring customer satisfaction.
  • Maintain up-to-date knowledge of products, services, and promotions.
Posted 4 days ago
Apply
Apply
🔥 Customer Support Specialist
Posted 4 days ago

🧭 Full-Time

🔍 Solar finance

🏢 Company: HIKINEX

  • 1+ year of professional experience.
  • Strong communication and interpersonal skills.
  • Ability to manage and prioritize multiple inquiries with excellent time management.
  • Strong sense of knowing the best decision between solving the problem yourself, seeking help, or handing off to someone else.
  • Experience in customer service or call center support, preferably in the solar or energy sector.
  • Familiarity with solar financing products and services (PPAs, loans, leases, etc.) is a plus.
  • Detail-oriented with strong problem-solving skills.
  • Proven track record of managing cross-functional projects and driving organizational growth.
  • Ability to work in a fast-paced, evolving environment and manage multiple priorities.
  • Excellent written and verbal communication skills, with a keen eye for detail.
  • Proficiency in Google Suite (Sheets, Slides, Docs); familiarity with IR tools and CRM systems is a plus.
  • Strong organizational and multitasking abilities; capable of working under tight deadlines.
  • Positive attitude, proactive approach, and the ability to work both independently and as part of a team.
  • Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and email.
  • Assist with various tasks to help solar sales reps complete a sale including updating CRM records and amending quotes.
  • Support EPCs by updating portal access and adding/removing personnel as needed.
  • Resolve inquiries in a timely manner or pass the information to the appropriate internal resource if needed.
  • Generate and send routine customer-facing documents.
Posted 4 days ago
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

Posted 6 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

Posted 6 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 6 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

Posted 6 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

Posted 6 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.