Customer Support Specialist (APAC)

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Requirements:

• Strong alignment with our values.
• Proficient in English (spoken, written, reading) at a CEFR Level C2 / ILR Level 5.
• 1+ years of experience in a customer support role, ideally in SaaS.
• Strong written and verbal communication skills.
• Excited to be part of a startup with traction, influencing product development and roadmap.
• Skilled at understanding and implementing technical workflows at a fast pace.
• Desire to understand customer needs and a passion for being helpful.
• Team player thriving in a collaborative work environment.
• Eager to learn new topics and embrace new product developments.

Responsibilities:

• Prioritize customer issues across email, chat, and community channels.
• Become an expert on the Circle product, along with our internal staff admin tool.
• Advise creators on practical solutions as they launch and build their communities.
• Troubleshoot a wide range of issues across desktop and mobile browsers, along with our Android and iOS mobile apps.
• Escalate feedback to inform and improve our product.
• Collaborate with engineers and designers to troubleshoot complex technical issues.
• Identify trends from customer inquiries to suggest proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.