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Freelance Customer Support Specialist

Posted about 10 hours agoViewed

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💎 Seniority level: Entry

📍 Location: Germany, Austria, Switzerland, United Kingdom, Netherlands

💸 Salary: 20.0 EUR per hour

🔍 Industry: Outdoor adventure applications

🏢 Company: komoot👥 101-250💰 Seed about 11 years agoInformation ServicesConsumer ApplicationsSubscription ServiceInformation TechnologyMobileSoftware

🗣️ Languages: German, English

🪄 Skills: Written communicationTechnical supportCustomer support

Requirements:
  • Speak German at a native level and have advanced English (C1-2).
  • Highly self-driven, responsible, well-organized, and independent.
  • Willing to work during weekends with flexible hours.
  • Excited to quickly become a komoot expert.
  • Excellent written communication skills.
  • Ability to learn quickly and tackle technical issues.
Responsibilities:
  • Support users via email and answer their questions.
  • Handle mainly product questions and tailor responses from a bank of prepared answers.
  • Work on first-level bug reporting and escalate issues that require deeper investigation.
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