Customer Success Manager

Posted 2024-08-24

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💎 Seniority level: Manager, 6+ years

📍 Location: Anywhere in the world

💸 Salary: 110000, 140000 USD

🔍 Industry: Restaurant industry

🏢 Company: Checkmate👥 11-50 Human Resources Financial Services Finance

⏳ Experience: 6+ years

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelC (Programming language)

Requirements:

Master's degree in Business, Hospitality, or a related field.
6+ years of customer success experience or proven experience in customer success or account management, preferably in the restaurant industry.
Proven experience driving customer retention results and increasing utilization metrics.
Strong understanding of restaurant operations, tech stack, and industry trends.
Ability to articulate the power of education and learning to influence key business decision-makers.
Strong sense of customer empathy and customer-centrism.
Entrepreneurial drive and ability to work autonomously in fast-moving, quickly-changing environments.
Excellent interpersonal, communication, and presentation skills.
Strong problem-solving and analytical thinking skills.
Extremely data-savvy, able to analyze data and provide actionable recommendations.
Proactive problem-solving skills and a customer-centric mindset.
Familiarity with CRM software and other relevant tools.

Responsibilities:

Develop a deep understanding of products or services to communicate and support customer needs effectively.
Serve as the primary point of contact for assigned customer accounts, building strong, long-lasting relationships.
Proactively identify the needs of the client and devise solutions based on available products and services.
Monitor customer usage and engagement metrics, identify potential issues or areas for improvement, and take proactive measures to address them.
Act as an advocate for the customer within the company, collaborating with internal teams to resolve customer issues.
Conduct regular check-ins and reviews with customers to gather feedback, address concerns, and ensure ongoing success and satisfaction.
Welcome new restaurant partners and guide them through the onboarding process.
Conduct regular communication and relationship building with franchisees.
Educate restaurant staff on the features and benefits of services and create training materials.
Implement customer satisfaction surveys to gather feedback and analyze survey results for improvement strategies.

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Customer Success Manager

Requirements:

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