Customer Service Representative

Posted 4 months agoViewed

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💎 Seniority level: Entry, Past phone or call center experience is a plus.

📍 Location: United States

💸 Salary: 13 - 13 USD per hour

🔍 Industry: Crowdfunding e-commerce

🏢 Company: Viralstyle👥 11-50 E-Commerce Financial Services Social Media

🗣️ Languages: English

⏳ Experience: Past phone or call center experience is a plus.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem-solving skills

Requirements:

High school degree or equivalent.
Strong communication skills, both verbal and written.
Good customer service skills over the phone and in writing.
Basic computer skills, including Excel and MS Office Suite or Google Docs/Sheets.
Strong problem-solving abilities.
Ability to remain polite and address customer issues in a timely manner.

Responsibilities:

Go through emails that customers send and respond to their inquiries and issues with their orders.
Take daily phone calls from customers, answering questions about their orders and tracking their packages.
Escalate issues to the Supervisor if they cannot be resolved directly.
Act as the first level of response for the company, handling issues efficiently and professionally.

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