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Sales Operations Manager

Posted 2024-10-17

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: $110,000 - $130,000 per year

🔍 Industry: Manufacturing and Robotics

🏢 Company: Formic

⏳ Experience: 5+ years

🪄 Skills: LeadershipData AnalysisPeople ManagementSalesforceCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:
  • 5+ years of Sales Operations experience in a fast–paced environment
  • Expert-level capabilities with databases and sales software including Salesforce and Hubspot
  • Deep understanding of the sales process -from lead generation to closing deals, as well as of different sales methodologies and strategies
  • Strong analytical skills, specifically the capability to analyze complex sales data, identify patterns, generate insights, and make data-driven decisions
  • Ability to perform advanced computing functions
  • Ability to successfully plan, execute, prioritize and oversee multiple projects at once
  • Strong verbal/written communication, including an ability to effectively communicate with both business and technical teams of all levels of seniority
  • Ability to gracefully and confidently navigate ambiguous and changing environments
  • Keen attention to detail to ensure data accuracy and process efficiency
  • Can-do, eager-to-serve attitude, adept in handling rapidly changing tactical and strategic focuses
  • Strong problem-solving skills to quickly identify issues within the sales process and develop effective solutions
Responsibilities:
  • Execute on the day-to-day, tactical elements of sales enablement programs, including improvement of and ongoing support within our tech stack
  • Track and analyze short and long term sales data, providing data-driven insights to ensure accurate and real-time visibility into team and individual performance and facilitate forecasting
  • Create and train on intuitive and graceful processes and user workflows and tooling systems that support achievement of goals
  • Execute on special projects to improve the effectiveness of the Sales Team (or cross-functional departments), as delegated by leadership
  • Master our tech stack and become the expert for how to assess opportunities
  • Streamline and optimize our tools and utilization to drive better company outcomes
  • Stay up to date with the latest tools and technologies, and evaluate and implement new ones that improve productivity and efficiency of the organization
  • Serve as a liaison between teams and upper management
  • Follow ethical and legal practices with consumer and customer data
  • Assist the Marketing Team in determining customer outreach methods
  • Monitor and assist with customer retention with proactive, actionable data for Customer Success and Sales to leverage
  • Train staff on new technology, software, and sales processes critical to their roles, both during onboarding and throughout tenure as needed
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