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Customer Success Manager

Posted 2024-10-16

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💎 Seniority level: Manager, 5+ years of professional experience, with 2+ years in a customer facing role for a SaaS product or other technology product

🔍 Industry: Multifamily property management and smart technology

🏢 Company: Ambient

⏳ Experience: 5+ years of professional experience, with 2+ years in a customer facing role for a SaaS product or other technology product

Requirements:
  • 5+ years of professional experience.
  • 2+ years in a customer-facing role for a SaaS product or technology product.
  • Experience in Customer Success and knowledge of common CS tools and concepts preferred.
  • Ability to maintain a professional remote work setting.
  • Willingness to travel for business purposes up to 10-15% annually.
Responsibilities:
  • Own a portfolio of Enterprise customers and manage engagement to deliver value.
  • Plan and execute onboarding, training, and setup for new customers.
  • Collaborate with implementation managers for successful installation of hardware and software.
  • Manage customer engagement during the hypercare phase and ensure healthy outcomes.
  • Proactively manage customer health and address problems to ensure success.
  • Gather customer insights and feedback to inform product strategy and roadmap.
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