Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Success Manager

Posted 4 months agoInactiveViewed

View full description

💎 Seniority level: Manager, 5+ years of professional experience, with 2+ years in a customer facing role

🔍 Industry: Multifamily property management and smart technology

🏢 Company: Ambient👥 1-10💰 $6,500,000 Seed over 1 year agoCryptocurrencyBlockchain

⏳ Experience: 5+ years of professional experience, with 2+ years in a customer facing role

Requirements:
  • 5+ years of professional experience.
  • 2+ years in a customer facing role for a SaaS product or technology product.
  • Experience in Customer Success and knowledge of common CS tools preferred.
  • Ability to maintain a professional remote work setting.
  • Willingness to travel for business purposes up to 10-15% of the year.
Responsibilities:
  • Own a portfolio of Enterprise customers and manage engagement to deliver value.
  • Plan and execute onboarding, training, and setup for new customers.
  • Work with implementation managers for successful hardware and software installation.
  • Manage high touch engagement for recently onboarded customers.
  • Proactively oversee customer health and resolve issues.
  • Contribute to product and marketing strategy via customer feedback.
  • Develop communication and engagement plans to enhance product awareness.
  • Collect and report customer feedback to influence the product roadmap.
  • Advocate for customer needs internally and prioritize important themes.
  • Collaborate across teams to resolve complex customer issues.
Apply

Related Jobs

Apply
🔥 Customer Success Manager - Nordics
Posted about 8 hours ago

🧭 Full-Time

🔍 SaaS

🏢 Company: Storyblok👥 101-250💰 $80,089,317 Series C 9 months agoInternetCMSIaaSWeb HostingWeb DevelopmentPaaSInformation TechnologyWeb DesignSoftware

  • Experience in a client-facing role
  • Account renewals management experience
  • Proven record in driving customer satisfaction
  • SaaS experience and knowledge of software products
  • Proficiency in Google Workspace, Excel, and Salesforce
  • Build trusted relationships with customers
  • Organize and run Quarterly Business Reviews
  • Report client usage data and health indicators
  • Retain and renew existing accounts
  • Own and close commercial upsell
Posted about 8 hours ago
Apply
Apply
🔥 Customer Success Manager - Enterprise
Posted about 13 hours ago

📍 United States, Canada

🧭 Full-Time

💸 110000.0 - 120000.0 USD per year

🔍 Customer Success

🏢 Company: Amper👥 11-50CRMAdvertisingMarketingGraphic Design

  • 5+ years in Customer Success or Account Management
  • Experience with enterprise or large strategic customers
  • Strong analytical and relationship management skills
  • Serve as main contact for enterprise customers
  • Drive onboarding, training, and adoption
  • Own metrics like churn and gross retention rate

Data AnalysisAccount ManagementCross-functional collaborationRelationship managementCustomer Success

Posted about 13 hours ago
Apply
Apply
🔥 Customer Success Manager Japan (f/m/d)
Posted about 16 hours ago

📍 Japan

🧭 Full-Time

🔍 SaaS, IT Management

🏢 Company: LeanIX👥 501-1000💰 $80,000,000 Series D over 4 years agoIT ManagementSaaSEnterprise SoftwareCollaborationSoftware

  • 3+ years in consulting or B2B SaaS
  • Experience with IT Management or Enterprise Architecture
  • 1+ year working knowledge with Customer Success tools
  • Take full responsibility for 35-40 customers
  • Drive product adoption and increase user base
  • Translate customer feedback into product requirements
  • Collaborate with global sales, marketing, and product teams

Project ManagementData AnalysisFluency in EnglishCustomer SuccessSaaS

Posted about 16 hours ago
Apply
Apply
🔥 Senior Customer Success Manager
Posted 1 day ago

🧭 Full-Time

🔍 AI-powered phone agents

🏢 Company: Synthflow AI

  • 5+ years of work experience in customer success, sales engineering, or customer support.
  • Experience with AI/ML applications, and are comfortable with prompt engineering.
  • Experience leading teams/junior colleagues.
  • 1+ years in a customer facing engineering role, ideally in enterprise settings.
  • Onboard enterprise customers, helping with initial prompting, integrations, and set-up.
  • Help out with technical tickets
  • Weekly check-in calls with project leaders, weekly workshops with engineers.
  • Anything the customer needs, we make happen, your job is to take the actions needed to do just that
Posted 1 day ago
Apply
Apply
🔥 Customer Success Manager - Remote
Posted 2 days ago

📍 United States, Canada

Posted 2 days ago
Apply
Apply
🔥 Enterprise Customer Success Manager
Posted 3 days ago

📍 United States

🧭 Full-Time

💸 90000.0 - 115000.0 USD per year

🔍 B2B SaaS

🏢 Company: CompScience👥 11-50💰 $10,000,000 Series A over 1 year agoArtificial Intelligence (AI)Computer VisionIndustrialInternet of ThingsMachine LearningInsurTechInsuranceCommercial InsuranceSoftware

  • Bachelor's degree in business or related field
  • 8+ years in Customer Success or related roles
  • Experience with customers in the 1M+ ARR range
  • Excellent communication and presentation skills
  • Proficiency in CRM software (HubSpot, Salesforce)
  • Develop tailored account strategies for enterprise accounts
  • Lead the customer onboarding process
  • Build strong relationships with clients and brokers
  • Collaborate with cross-functional teams for improvement
  • Identify initiatives to enhance products and services

Data AnalysisAccount ManagementStrategic thinkingCustomer Success

Posted 3 days ago
Apply
Apply
🔥 Customer Success Manager
Posted 3 days ago

📍 United States

🧭 Full-Time

💸 70000.0 - 115000.0 USD per year

🔍 B2B SaaS

🏢 Company: CompScience👥 11-50💰 $10,000,000 Series A over 1 year agoArtificial Intelligence (AI)Computer VisionIndustrialInternet of ThingsMachine LearningInsurTechInsuranceCommercial InsuranceSoftware

  • Bachelor's degree in business, marketing, communications, or related field required.
  • +7 years of experience in Customer Success, Account Management, or related roles, preferably in a B2B SaaS environment.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas and drive action
  • Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights and recommendations.
  • Experience working across cross-functional teams and collaborating to achieve common goals.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously
  • Proficiency in CRM software (e.g., HubSpot, Salesforce) and other relevant tools for managing customer relationships.
  • Create and Execute Strategic Plans for Key Accounts
  • Lead and Streamline the Onboarding Process
  • Build Strong, Trusted Relationships with Clients & Brokers
  • Refine and Scale Customer Success Processes
  • Collaborate Across Teams to Drive Continuous Improvement

Project ManagementData AnalysisCross-functional Team LeadershipCommunication SkillsCustomer serviceAccount ManagementClient relationship managementRelationship managementStrategic thinkingCRMCustomer SuccessSaaS

Posted 3 days ago
Apply
Apply
🔥 Sr. Customer Success Manager
Posted 3 days ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS

🏢 Company: Zapier👥 501-1000💰 Secondary Market almost 4 years ago🫂 Last layoff over 1 year agoBusiness Process Automation (BPA)Cloud ComputingSaaSData IntegrationSoftware

  • 5+ years experience in SaaS or Tech industry
  • 3+ years in Customer Success or Account Management roles
  • Experience in data gathering, analysis, and reporting
  • Independently manage 50+ customer accounts
  • Provide ongoing guidance and identify new use cases
  • Implement processes to monitor customer health metrics

Data AnalysisProblem SolvingWritten communicationVerbal communicationCross-functional collaborationCustomer SuccessSaaS

Posted 3 days ago
Apply
Apply
🔥 Customer Success Manager
Posted 3 days ago

📍 United States, Canada

🧭 Full-Time

💸 125000.0 - 140000.0 USD per year

🔍 Contract Lifecycle Management

🏢 Company: Ironclad

  • 3+ years of experience in customer-facing roles
  • Expertise in supporting large-scale technology solutions
  • Strong presentation and communication skills
  • Familiarity with Contract Lifecycle Management
  • Proven ability to navigate organizational dynamics
  • Align strategies to achieve customer goals
  • Monitor customer health and business goals
  • Lead complex customer conversations
  • Build and manage relationships across a large portfolio
  • Provide guidance on platform functionality
  • Conduct Business Reviews with stakeholders
  • Identify opportunities to improve Success processes

Communication SkillsPresentation skillsRelationship managementStakeholder managementTechnical supportCustomer SuccessSaaS

Posted 3 days ago
Apply
Apply
🔥 Customer Success Manager, AEC (Architecture, Engineering & Construction) | Gestionnaire de la réussite des clients, AIC (architecture, ingénierie et construction)
Posted 3 days ago

📍 Canada

🧭 Full-Time

🔍 AEC (Architecture, Engineering & Construction)

🏢 Company: Esri Canada

  • 5 years’ direct experience working with AEC firms and or GIS companies in sales, consulting, or business development role.
  • Proven success in working closely with both technical teams (e.g., GIS specialists, AutoCAD technologist, Engineers) and customer stakeholders to ensure alignment and project success.
  • Sound understanding of the use of GIS in AEC practices.
  • Strong knowledge and experience with current Esri Enterprise software offerings in the areas of desktop, server and online/web technologies.
  • Strong problem-solving skills combined with the ability to develop and present innovative ideas and conceptualize new approaches and solutions to customer business problems.
  • Strong knowledge of how GIS integrates with typical AEC workflows, including design, construction, operation, and asset management processes, to provide solutions that optimize customer outcomes.
  • Prior experience with customer/account management. Ability to interact with client teams at various levels of technical and non-technical depth, particularly at the executive / senior leadership level.
  • University Degree and or College Diploma in a related field of study such as planning, architecture, engineer, construction, or environmental management.
  • Working knowledge of standard industry products including AutoCAD, Civil3D, Autodesk Construction Cloud (ACC), BIM360, and Revit.
  • A familiarity with InfraWorks, Bentley MicroStation, ProjectWise, BlueBeam Revu, and Hexagon CADWorx®.
  • Establish a trusted strategic advisor relationship with customers to drive strategic value.
  • Work with key customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision through development of a Customer Success Strategy, including a multi-year roadmap.
  • Identify, document and communicate key software feature enhancement requests on behalf of key customers.
  • Identify and recommend the best use of GIS and locational intelligence within an organization to promote customer success and a ROI from their investment in Esri Canada solutions.
  • Assist in continuous improvement in refining client persona’s to strengthen the ideal target end users.
  • Develop and maintain product knowledge.
  • Help to identify and support the resolution of customer problems or issues and work with the appropriate Esri Canada teams to mitigate or resolve them.
  • Work with and support Account Managers and Inside Sales team to strengthen client relationship and trust.
  • Support Account Managers and Inside Sales team with sales calls, new sales programs to foster increased revenues.
  • Work closely with Esri Product team as well as Industry Managers to understand product functionality, limitations and future roadmap.
  • Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for additional value through Esri's products and services.
  • Lead the onboarding process for new clients, ensuring they understand how to effectively use Esri’s solutions to achieve their specific AEC-related goals.
  • Proactively drive renewals and expand the adoption of Esri products within existing accounts by identifying opportunities for upselling and cross-selling additional services or solutions.
  • Support the development of technical proposals, RF(x)’s, SOW’s, and implementation plans as needed working with the Professional Services team.

Communication SkillsCustomer servicePresentation skillsWritten communicationAccount ManagementClient relationship managementSales experienceCustomer supportCustomer SuccessEnglish communication

Posted 3 days ago
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

Posted 6 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

Posted 6 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 6 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

Posted 6 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

Posted 6 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.