Customer Success Manager

Bachelor's Degree. Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support, or related experience, preferably in software. Detailed and action-oriented, with the ability to manage multiple requests, respond quickly and with high quality, and problem-solve on the fly. Enthusiastic and proactive self-starter with the ability to communicate. Empathy for customer experience and a desire to make customers successful. Understanding or previous use of CRM, Customer Success, or Help software tools. Excited to operate in a fast-paced start-up environment.

Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue. Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term. Respond to phone calls and emails to support adoption, usage, and expansion within the customer base. Meet or exceed aggressive responsiveness and quality goals. Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer-facing issues, test any new product ideations, and improve satisfaction. Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers. Proactively influence team culture by actively participating in team and company activities and opportunities for feedback.