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Customer Success Manager

Posted 2024-08-23

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πŸ’Ž Seniority level: Manager, minimum of two years

πŸ” Industry: Software (SaaS)

🏒 Company: PerformYardπŸ‘₯ 51-100πŸ’° $ on 2018-04-30SaaSEnterprise SoftwareSoftwareSocial Media

⏳ Experience: Minimum of two years

Requirements:
  • Customer Success Manager should have a minimum of two years of Customer Success, Account Management, Account Support or related experience, preferably in software.
  • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly.
  • Enthusiastic and proactive self-starter with ability to communicate.
  • Empathy for customer experience, and a desire to make customers successful.
  • Understanding or previous use of CRM, Customer Success or Help software tools.
  • Excited to operate in a fast paced start-up environment.
  • BA/BS degree or equivalent experience.
Responsibilities:
  • Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue.
  • Establish a trusted advisor relationship with each customer to drive the value of our products.
  • Respond to phone calls and emails to support adoption, usage and expansion within the customer base.
  • Meet or exceed aggressive responsiveness and quality goals.
  • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction.
  • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers.
  • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback.
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