Customer Success Manager

Posted 6 months agoInactiveViewed

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💎 Seniority level: Manager, minimum of two years

🔍 Industry: Software (SaaS)

🏢 Company: PerformYard👥 51-100💰 $94,974,211 almost 7 years agoSaaS Enterprise Software Software Social Media

⏳ Experience: Minimum of two years

🪄 Skills: Account ManagementCustomer Success

Requirements:

Customer Success Manager should have a minimum of two years of Customer Success, Account Management, Account Support or related experience, preferably in software.
Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly.
Enthusiastic and proactive self-starter with ability to communicate.
Empathy for customer experience, and a desire to make customers successful.
Understanding or previous use of CRM, Customer Success or Help software tools.
Excited to operate in a fast paced start-up environment.
BA/BS degree or equivalent experience.

Responsibilities:

Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue.
Establish a trusted advisor relationship with each customer to drive the value of our products.
Respond to phone calls and emails to support adoption, usage and expansion within the customer base.
Meet or exceed aggressive responsiveness and quality goals.
Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction.
Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers.
Proactively influence team culture by actively participating in team and company activities and opportunities for feedback.

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