Customer Success Manager
P
PerformYardSoftware
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of one year
- Required Skills
- LeadershipProject ManagementBusiness AnalysisData AnalysisPeople ManagementProduct ManagementSalesforceProject CoordinationJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAccount ManagementCustomer Success
Requirements
- Bachelor's Degree.
- Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support, or related experience, preferably in software.
- Detailed and action-oriented, with the ability to manage multiple requests, respond quickly and with high quality, and problem-solve on the fly.
- Enthusiastic and proactive self-starter with the ability to communicate.
- Empathy for customer experience and a desire to make customers successful.
- Understanding or previous use of CRM, Customer Success, or Help software tools.
- Excited to operate in a fast-paced start-up environment.
Responsibilities
- Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue.
- Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term.
- Respond to phone calls and emails to support adoption, usage, and expansion within the customer base.
- Meet or exceed aggressive responsiveness and quality goals.
- Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer-facing issues, test any new product ideations, and improve satisfaction.
- Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers.
- Proactively influence team culture by actively participating in team and company activities and opportunities for feedback.
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