Customer Success Manager

Posted 5 months agoInactiveViewed

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💎 Seniority level: Manager, At least 2 years

📍 Location: United States

🔍 Industry: Software Engineering, Legal Tech

🏢 Company: BoostDraft👥 11-50 Document Preparation Legal Tech Document Management Software

⏳ Experience: At least 2 years

🪄 Skills: Graphic DesignCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:

At least 2 years of experience in legal-related work
Strong interest in working at an early-stage startup and cutting-edge technology
Good at writing and explaining features. Eager to develop user manuals and onboard videos
Highly skilled in soft communication and the ability to handle complex requests
Experience in working at an early-stage IT start-up is desirable
Experience in working in a customer success team is desirable
Open to candidates with lawyer or attorney experience, even if they don't have work experience in startups or customer success teams

Responsibilities:

Develop user manual / training material for users to utilize BoostDraft
Understand the attorney's work and provide an explanation of which BoostDraft features are useful in each case.
Conduct interviews with customers to understand inefficiencies in their daily work, categorize pain points, and collaborate with Product Managers to put new features on the product roadmap

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