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Customer Support Specialist

Posted 9 days agoViewed

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📍 Location: Argentina, Brazil, Mexico, Colombia

🔍 Industry: Customer Support

🏢 Company: Sur👥 11-50AdvertisingMarketingSocial News

🗣️ Languages: English

Requirements:
  • Experience as a Customer Support Specialist or similar role
  • Familiarity with the industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of CRM systems
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
Responsibilities:
  • Respond to customer queries via phone, email, or chat
  • Identify customer needs and guide them on features
  • Analyze and report product malfunctions
  • Update internal databases with technical issues
  • Monitor customer complaints on social media
  • Inform customers about new features
  • Gather customer feedback and share with teams
  • Assist in training junior Customer Support Representatives
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