Customer Support Specialist

Posted 10 days agoViewed

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💎 Seniority level: Junior, 6+ months

📍 Location: Poland, CST, CET

🔍 Industry: Healthcare Technology

🏢 Company: HealthJoy👥 251-500💰 $60,000,000 Series D over 2 years agoArtificial Intelligence (AI)Medical Hospital Employee Benefits Health Care

🗣️ Languages: English

⏳ Experience: 6+ months

🪄 Skills: Communication SkillsCritical thinkingFluency in EnglishEmpathyComputer skillsCustomer support

Requirements:

6+ months experience in Customer Support/Service
Upper-Intermediate+ proficiency in English
Strong critical thinking skills
Exceptional communication skills
High level of empathy
Good computer literacy in Office and Google programs

Responsibilities:

Process member requests (tickets)
Assist members via telephone and chat
Search for healthcare providers
Partner with leadership and practice staff
Provide quality service to customers