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Customer Success Manager

Posted 14 days agoViewed

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💎 Seniority level: Manager, 2+ years

💸 Salary: 77500.0 - 105000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Invoca👥 201-500💰 $83,000,000 Series F over 2 years agoDigital MarketingArtificial Intelligence (AI)AdvertisingAnalyticsTelecommunications

🗣️ Languages: English

⏳ Experience: 2+ years

Requirements:
  • 2+ years of Customer Success or Account Management experience in B2B SaaS.
  • 2+ years working with enterprise software
  • Strong project management skills
  • Ability to consult and communicate effectively
  • Passion for AI-driven technology
Responsibilities:
  • Own and manage a portfolio of customers
  • Develop and execute strategic account plans
  • Employ data-driven insights and automation tools (e.g., Gainsight, Salesforce) to deliver the right message at the right time.
  • Act as a strategic consultant
  • Lead customer training, business reviews, and enablement sessions
  • Proactively identify risks and opportunities
  • Advocate for customers internally
  • Foster long-term relationships
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