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Business Systems Analyst

Posted 2 days agoViewed

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💎 Seniority level: Senior, 3+ years

📍 Location: San Francisco, New York

💸 Salary: 102000.0 - 215000.0 USD per year

🔍 Industry: Design software

🏢 Company: Figma

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSQLArtificial IntelligenceData Analysis

Requirements:
  • 3+ years experience as Business Systems Analyst and Zendesk administrator.
  • Experience procuring, implementing and managing Support systems and tools, including AI solutions.
  • Proficiency in effective communication across different audiences.
  • Experience managing projects, technical requirements analysis, and business process modeling.
  • Demonstrated ability to analyze data and understand system connections.
Responsibilities:
  • Manage the Product Support Zendesk instance, standardizing and optimizing configuration, and monitoring performance.
  • Create and maintain documentation for Zendesk and core Support tools.
  • Manage and prioritize Zendesk backlog requests with internal stakeholders.
  • Lead initiatives involving integrations with other applications and systems.
  • Explore and recommend features for Zendesk and other Support tools.
  • Contribute to AI and technology strategy, influence partners and stakeholders.
  • Leverage project management tools and business systems best practices.
  • Monitor performance reporting and analyze data to improve customer support.
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