Enterprise Customer Success Manager

Posted 2 months agoViewed

💎 Seniority level: Manager, 8+ years

📍 Location: United States, CST, EST

💸 Salary: 135000.0 - 165000.0 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Suki👥 101-250💰 $70,000,000 Series D 4 months agoArtificial Intelligence (AI)Machine Learning Health Care Natural Language Processing Software

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: Project ManagementData AnalysisCommunication SkillsAnalytical SkillsPresentation skillsStakeholder managementTechnical supportCustomer Success

Requirements:

8+ years of enterprise customer-facing experience within healthcare SaaS.
Exceptional communication, presentation, and conflict resolution skills.
Ability to think critically, prioritize effectively, and communicate expediently.
Strong project management skills and experience managing large, multi-stakeholder programs.
Creative problem-solving skills.
Strong understanding of medical documentation and clinical workflows.
Proficient in Microsoft Office and Google Suite.

Responsibilities:

Drive the successful implementation, deployment and adoption of Suki with major health system clients.
Develop and maintain strong relationships with key client stakeholders.
Ensure Suki delivers exceptionally on key success metrics.
Manage on-time delivery across all functional areas with clients and colleagues.
Proactively identify and resolve risks and issues, developing creative solutions.
Oversee the onboarding process for designated clients and conduct onboarding for enterprise end users.
Present periodic performance reviews and engage clients on expanding usage and value.
Analyze customer metrics and craft high-impact client presentations.
Improve existing processes and develop new approaches for high client satisfaction.
Engage with Marketing and Product teams for user engagement and innovation insights.

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