Apply📍 United States
🧭 Full-Time
💸 103000.0 - 128000.0 USD per year
🔍 Customer support software
🏢 Company: Gladly👥 101-250💰 $40,000,000 5 months agoCustomer ServiceComputerTechnical SupportSaaSInformation TechnologySoftware
- Previous experience in a B2B client-facing role (sales engineering, consulting, professional services, CSM, or technical account management).
- Previous experience implementing SaaS software applications and providing technical and strategic advisory services.
- Genuine passion for building and maintaining strong relationships with varied stakeholders.
- Strong communication skills able to provide guidance confidently.
- Excellent organization, project management, and time management skills.
- Ability to gain consensus among technical and business teams.
- Strong awareness of business processes for enterprise application implementations.
- Effective team player focused on continuous improvement.
- Own the success of Gladly customers in relationship-based customer service using the Gladly platform.
- Build lasting relationships through engagement with customer executives and managers.
- Partner with Sales Account Executive to develop account plans and maintain relationships with internal teams.
- Serve as a product expert for deployment and configuration to meet customer needs.
- Act as a strategic advisor for leveraging the Gladly platform and improving processes.
- Resolve account issues quickly and contribute to Customer Success program development.
- Participate in pre-sales activities with prospective customers.
Project ManagementBusiness AnalysisCloud ComputingAPI testingAccount ManagementCustomer SuccessSaaS
Posted 2 months ago
Apply