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Customer Support Specialist

Posted 22 days agoViewed

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💎 Seniority level: Senior, 5+ years

💸 Salary: 70000.0 - 75000.0 USD per year

🔍 Industry: AI-powered partnering platform

🏢 Company: Halo👥 11-50💰 $2,600,000 Seed over 2 years agoInternetInnovation ManagementB2BInformation Technology

⏳ Experience: 5+ years

Requirements:
  • 5+ years of experience in post-sales operations and customer support, ideally in a SaaS or tech-driven environment.
  • Strong experience managing support tickets and resolving customer issues across multiple channels.
  • Proven problem-solving skills, with the ability to manage complex customer concerns efficiently.
  • Excellent communication and interpersonal skills, able to work effectively with customers and internal teams.
  • Detail-oriented with the ability to manage multiple priorities and timelines.
  • Experience with CRM and customer support platforms (e.g., Zendesk, Salesforce).
  • Demonstrated ability to build, implement, and optimize operational processes.
Responsibilities:
  • Help support Customer Success teams during the post-sales process to ensure smooth onboarding and implementation.
  • Collaborate with internal teams (Sales, Product, Engineering) to deliver a seamless customer experience post-sale.
  • Monitor and track post-sales performance to meet customer needs and resolve issues promptly.
  • Manage customer support tickets ensuring timely resolution and a positive experience.
  • Work closely with the Customer Success team to prioritize and address support tickets.
  • Coordinate with product and engineering teams to resolve complex issues.
  • Use data-driven insights to identify trends in customer tickets for improvements.
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