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Technical Account Manager

Posted 2024-11-22

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💎 Seniority level: Manager, 7+ years

🔍 Industry: Transportation technology, enterprise SaaS

🏢 Company: Fleetio

⏳ Experience: 7+ years

Requirements:
  • 7+ years of experience in technical account management, system engineering, or enterprise SaaS solutions.
  • Demonstrated success with enterprise customers and complex technical requirements.
  • Proven ability to build and execute strategic plans for system performance and customer satisfaction.
  • Experience with cross-functional collaboration.
  • Strong problem-solving capabilities with a balance of technical and customer-centric execution.
  • Excellent interpersonal and communication skills.
  • Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field; advanced certifications preferred.
Responsibilities:
  • Develop and maintain technical partnerships by building strategic relationships with key stakeholders.
  • Craft and execute strategic plans aligning customer goals with Fleetio’s solutions.
  • Lead escalations and complex problem-solving efforts to minimize risks.
  • Leverage analytics to proactively optimize systems.
  • Stay informed on industry trends to influence product strategy.
  • Collaborate with internal teams to advocate for customer needs.
  • Design and deliver training sessions for customers.
  • Manage escalations and ensure open customer communication.
  • Create tailored communications for diverse audiences.
  • Mentor team members to foster technical excellence.
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