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Technical Account Manager (Unit 42 MDR) - Remote

Posted 2024-11-22

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💎 Seniority level: Manager, 3+ years

💸 Salary: 128000 - 209000 USD per year

🔍 Industry: Cybersecurity

⏳ Experience: 3+ years

Requirements:
  • 3+ years of relevant work experience in customer success, consulting, or post-sales technical account management in the cybersecurity field.
  • Experience in building new programs and initiatives within evolving organizations.
  • Strong consulting and project management skills with proven results as a trusted advisor.
  • Proven track record in managing customer escalations and balancing expectations.
  • Highly data-driven with a commitment to following processes.
  • Team player with integrity and innovative approaches to customer service.
  • Previous experience in a Cybersecurity/SaaS or enterprise software company is highly desirable.
Responsibilities:
  • Ensure customers maximize return on investment by managing onboarding, adoption, satisfaction, and advocacy.
  • Provide high-touch outreach post-close to guide customers through onboarding.
  • Drive timely adoption of services and ensure customer satisfaction with service delivery.
  • Develop trusted advisor relationships with customer stakeholders to enhance managed services adoption.
  • Manage customer support requests and coordinate timely solutions with engineering.
  • Communicate continuously with customers about offerings, updates, and feedback.
  • Serve as a customer advocate to influence product roadmap and improvements.
  • Manage key performance metrics and identify renewal risks with internal teams.
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