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Technical Account Manager (Unit 42 MDR) - Remote

Posted 2024-11-21

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💎 Seniority level: Manager, 3+ years

💸 Salary: 128000 - 209000 USD per year

🔍 Industry: Cybersecurity

⏳ Experience: 3+ years

Requirements:
  • 3+ years of relevant experience in customer success, consulting, or technical account management in cybersecurity.
  • Strong consulting and project management skills, with a proven track record as a trusted advisor.
  • Experience managing customer escalations and balancing expectations for successful resolutions.
  • Highly data-driven with a commitment to following processes.
  • Experience in Cybersecurity/SaaS solutions or enterprise software companies is highly desired.
  • Familiarity with enterprise security products and offerings.
Responsibilities:
  • Act as a trusted advisor to customers to ensure efficient Palo Alto Networks’ Unit 42 Managed Services adoption.
  • Work closely with CISOs, Security Architects, Security Engineers, and Operations teams in mid-to-large enterprises.
  • Maximize customer return on investment by overseeing onboarding, adoption, and satisfaction.
  • Drive timely adoption and ensure measurable customer satisfaction with the services.
  • Develop relationships with customer stakeholders to leverage solutions for business value.
  • Act as first line of defense for customer support requests and coordinate timely resolution.
  • Maintain regular communication about Unit 42 offerings and updates.
  • Advocate for customer needs in product roadmap decisions.
  • Manage performance metrics such as CSAT and Renewal Rate, identify risks to customer goals.
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