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Customer Success Manager

Posted 2024-11-21

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💎 Seniority level: Manager, 2+ years in a Customer Success role; 1+ years using Salesforce CRM

💸 Salary: 74000 - 127000 USD per year

🔍 Industry: Sales Engagement Software

🏢 Company: Salesloft

⏳ Experience: 2+ years in a Customer Success role; 1+ years using Salesforce CRM

Requirements:
  • 2+ years of experience in a Customer Success role.
  • 1+ years of experience using Salesforce CRM with intermediate to expert knowledge.
  • Preferred experience in a SaaS/Technology company or fast-growing start-up.
  • Proven listening skills to uncover customer's true objectives.
  • High empathy required for effective peer and customer interactions.
  • Clear and compelling communicator in various formats.
  • Expert project management skills to meet objectives and timelines.
  • Resourceful and creative problem solver for team playbooks.
Responsibilities:
  • Effectively manage immediate escalations alongside long-term project plans.
  • Organize workload and daily/weekly responsibilities based on customer data and context.
  • Align with account teams to prioritize actions within your book of business.
  • Provide tailored resources and recommendations to customers.
  • Share insights and best practices to enhance customer engagement with Salesloft.
  • Lead business reviews with key stakeholders and monitor success plans.
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