Customer Success Manager

Posted 3 months agoInactiveViewed

💎 Seniority level: Manager, 2+ years in a Customer Success role

💸 Salary: 74000 - 127000 USD per year

🔍 Industry: SaaS/Technology

🏢 Company: Salesloft👥 501-1000💰 $100,000,000 Series E about 4 years ago🫂 Last layoff about 2 years agoCRM Sales Automation Sales Enablement Email SaaS Sales

⏳ Experience: 2+ years in a Customer Success role

🪄 Skills: Customer Success

Requirements:

2+ years of experience in a Customer Success role.
1+ years of experience using Salesforce CRM.
Empathy and superb listening skills.
Strong communication skills in writing and conversation.
Project management expertise with an ability to manage stakeholder expectations.

Responsibilities:

Effectively manage immediate escalations alongside long-term project plans.
Organize workload and responsibilities based on customer data and context.
Align with account teams to prioritize actions.
Create tailored success plans and provide data-driven recommendations.
Conduct business reviews with key stakeholders to monitor customer outcomes.

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