Account Manager

Posted 2024-11-20

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💎 Seniority level: Manager, 5+ years

📍 Location: US

🔍 Industry: Healthcare SaaS

🏢 Company: Trella Health

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

5+ years of experience in account management, customer success, or sales in Healthcare SaaS.
Proven track record of achieving or exceeding quarterly and annual bookings quotas.
Experience managing sales cycles and negotiating contract terms with senior decision-makers.
Demonstrated ability to build relationships and trust with customers.
Experience working alongside Customer Success Managers in a fast-paced environment.
Excellent communication skills to lead strategic conversations with key decision-makers.
Knowledge of the healthcare or post-acute care industry is strongly preferred.
Familiarity with CRM software, especially Salesforce, is preferred.
Experience selling software solutions, specifically CRM, EHR, or workflow tools, is preferred.

Responsibilities:

Manage and grow a book of business, identifying upsell and cross-sell opportunities to expand customer account value.
Farm/source pipeline of current customer account expansion opportunities.
Manage deals ranging in size and complexity from small upsell orders to strategic CRM/workflow opportunities.
Achieve or exceed assigned sales and growth quotas through relationship building and consultative selling.
Leverage a consultative sales approach to solve customer problems, driving short-term gains and long-term growth.
Identify buying signals for potential growth opportunities by reviewing customer account history and usage reports.
Partner with Customer Success Managers (CSMs) to identify sales-ready opportunities.
Collaborate with internal teams to ensure seamless onboarding and product implementation.

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Account Manager

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